Affinty designer V1 crashes entire PC after trying to subtract shapes

[danimiracarlos]

I use Affinity designer frequently on my PC and I don't encounter any problems, but today I tried to use the shape subtraction tool (I always use it), and the PC completely froze, closing the software a little later. I repeated the action a few times and got the same result. Below is a screenshot of the shapes I wanted to subtract

[Alfred]

The app shouldn’t crash, of course, but there are often alternative ways of producing the same visual result. If you’re trying to create the black shape on the right, you could simply draw a black quarter circle on top of a black semicircular stroke.

[NathanC]

Hi @danimiracarlos,

Could we also take a look at the document where you encountered the crash/app hang when using subtract to see if it can be replicated?

I can provide a private upload link if needed.

Many thanks

[danimiracarlos]

hi 

here is the document, I'm trying to subtract the white rectangle by the shape of a 1/4 of a pizza.

thank you!

On 26/01/2024 at 10:27, NathanC said:

Oi@danimiracarlos,

Poderíamos também dar uma olhada no documento onde você encontrou o travamento/travamento do aplicativo ao usar subtrair para ver se ele pode ser replicado?

Posso fornecer um link de upload privado, se necessário.

Muito obrigado

 

circulo 1.afdesign

[NathanC]

Thanks, I've checked across both V1 and V2 on a few different devices, but the result is the same with the rectangle subtract from the pie working as expected with no subsequent app crash/hang (see attached file).

Is your app updated to the latest available version for V1 (V1.10.6)? Also, If you turn off Hardware Acceleration under Edit > Preferences > Performance and then restart the app and try again is the result the same?

Subtracted.afdesign

[danimiracarlos]

On 30/01/2024 at 11:45, NathanC said:

Obrigado, verifiquei V1 e V2 em alguns dispositivos diferentes, mas é o mesmo com do retângulo da pizza funcionando conforme o esperado, sem travamento/travamento subsequente do aplicativo (veja o arquivo anexado).

Seu aplicativo está atualizado para a versão mais recente disponível para V1 (V1.10.6)? Além disso, se você desativar a aceleração de hardware em Editar > Preferências > Desempenho e reiniciar o aplicativo e tentar novamente, será o mesmo?

Subtraído.afdesign 21,01 KB · 0 downloads

very thank you!!! I tried the function again and now it's working! thank for your help!