SubTric Posted January 12 Share Posted January 12 Hi, I have one specific afpub file that, since upgrading to 2.3.1, will no longer open - or rather, it opens, then after 5-7 seconds, crashes and closes Publisher entirely. I have tried multiple other files I'm working with and I can't recreate it with any others. I sent the file to a friend who is still on 2.3.0 and they were able to open it fine (be it with missing resources etc). They resaved under a different file name and sent it back for me to try, but I get the same outcome. I was able to open this one long enough to open the resource manager and update two art pieces that had been modified, then save - but a few moments later the same issue kicks in and Publisher crashes. Anyone have any clue what could possibly cause this? Thanks in advance! Quote Link to comment Share on other sites More sharing options...
v_kyr Posted January 12 Share Posted January 12 Look after possible generated APub crash reports ... SubTric 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
SubTric Posted January 12 Author Share Posted January 12 On suggestion from a friend, I may have fixed it - apparently they had similar issues before. I linked dropbox to the app within the settings and it seems to have solved the issue. I had no idea that option was there and have no idea what it's doing in the background, nor do I know what none of my other projects seem to have needed that loving touch, but it does appear to have solved my problem! Quote Link to comment Share on other sites More sharing options...
v_kyr Posted January 12 Share Posted January 12 Then it was probably due to some missing resources from dropbox account (aka linked resources and the like). SubTric 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
toddpickens Posted January 14 Share Posted January 14 Same happing to me here. I am in a work crunch and am now completely block. Do you know where I can locate an install for the previous build of publisher? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 15 Staff Share Posted January 15 Welcome to the Affinity Forums @toddpickens & sorry to hear you're having trouble. Are you using Affinity Publisher on Windows, macOS or iPad? What behaviour are you currently experiencing? does the file load and display, then crash - or crash before being displayed in the app? Do you see any error message or crash report when this occurs? 18 hours ago, toddpickens said: Do you know where I can locate an install for the previous build of publisher? This will depend on which OS you are using, and your install method (ie Affinity Store, Mac App Store, Windows Store etc) - can you please confirm this for me? Quote Link to comment Share on other sites More sharing options...
toddpickens Posted January 15 Share Posted January 15 Yes. My oversight, I should have included that information. I'm on Windows 11 and just used the prompted upgrade from within the program to update the 2.3.1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 15 Staff Share Posted January 15 Thanks for confirming that for me - it sounds as though you're using the MSIX version from the Affinity Store, meaning you can find previous install versions at the link below: https://store.serif.com/update/windows/publisher/2/ However we'd certainly like to help resolve the issue in the latest version, such that this does not occur in later patches. Can you please expand on the exact behaviour you're seeing, or provide a copy of the affected document here for me? Quote Link to comment Share on other sites More sharing options...
Patrick Gilmour Posted January 17 Share Posted January 17 @Dan C On Mac, but perhaps related, Publisher is also crashing every time I try to launch a certain file I am working on. I found a weird workaround that I posted on the forum here. Maybe not related, but maybe is. The error and workaround are repeatable. I have to use it every time. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 19 Staff Share Posted January 19 Thanks for letting us know @Patrick Gilmour & apologies for the delayed response to the thread you've linked - I can see this is assigned to a colleague of mine and should be responded to asap. I'm glad to hear you've been able to find a workaround in order to get the file in an editable state, however our team will likely have further questions in the linked thread so that we can try and determine the exact cause of the issue in your file and stop it from happening in the future Quote Link to comment Share on other sites More sharing options...
Patrick Gilmour Posted January 20 Share Posted January 20 Thanks @Dan C - I think it is almost certainly related to the Pages panel (Studio Left). When I hide this and reopen the file, Publisher does not crash. Quote Link to comment Share on other sites More sharing options...
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