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Posted

Hi when i try to open a new file on affinity designer 2 I cant select anything. It gives me a selection of categories which I can also select in the drop down menu. When I select a category in the drop down menu it does not provide any choices from this category. I have attached an image below, the 'create' button is blacked out and I cant click on it? so I cannot advance beyond this window? 

affinity.jpg

Posted

Welcome to the forums @Mikeymcg,

Could you try doing a Control Run up? Press and Hold the Control key while launching Designer, until you get the following dialog window;

clearuserdata-1.jpg.17813d8a040e8ce51c38b114b94c43cd.jpg

Then check the box highlighted in red, then press Clear. Designer will start. Does that seem  to get your choices back?

Affinity Photo 2.5..; Affinity Designer 2.5..; Affinity Publisher 2.5..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD

  • Staff
Posted

Hi @Mikeymcg,

How did you install Affinity? 

Was it by unzipping the MSIX file you downloaded from our site?  If so, that isn't the correct way to install an MSIX and will cause the app to show the New Document window exactly like you show in your screenshot.

 

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