Dorothy44 Posted September 28, 2023 Share Posted September 28, 2023 Hi, can you help please, I have been trying to log into Photo 2 for days and days. I keep getting the same message - Please try again in a moment - getting so fed up now. I did try ringing but the office is always closed I did email last week but no reply as well. If anyone can help please, Many thanks Dorothy Quote Link to comment Share on other sites More sharing options...
v_kyr Posted September 28, 2023 Share Posted September 28, 2023 49 minutes ago, Dorothy44 said: I have been trying to log into Photo 2 for days and days Log into via APh? - Do you mean instead into your "Serif website account" via APh panels or via a Webbrowser? Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 28, 2023 Staff Share Posted September 28, 2023 Welcome to the forums @Dorothy44, If you're referring to the 'Please try again in a moment' error received when attempting to log in to activate within the Photo 2 app this can sometimes be the result of an app installation method conflict if you have another one of the affinity apps open at the same time. For example, If I install Photo 2 via the MSIX installer package but have installed the other two apps via the .EXE (AKA .MSI) and try and run them all at the same time Photo 2 will refuse to start correctly or bypass the activation screen due to the installation method conflict. If you're on Windows I would suggest uninstalling all three Affinity programs and then making sure to only install them by just the .MSIX or the .EXE installer method only and then see if the problem persists. If you're not on Windows/Don't have the other Affinity apps installed, could you confirm if Photo 2 has ever successfully activated and launched on your device? If you could also confirm your Operating system version that would be great. Quote Link to comment Share on other sites More sharing options...
Dorothy44 Posted September 28, 2023 Author Share Posted September 28, 2023 Aw thank you so much that will fix the problem many thanks again Dorothy Quote Link to comment Share on other sites More sharing options...
Dorothy44 Posted September 28, 2023 Author Share Posted September 28, 2023 1 hour ago, NathanC said: Welcome to the forums @Dorothy44, If you're referring to the 'Please try again in a moment' error received when attempting to log in to activate within the Photo 2 app this can sometimes be the result of an app installation method conflict if you have another one of the affinity apps open at the same time. For example, If I install Photo 2 via the MSIX installer package but have installed the other two apps via the .EXE (AKA .MSI) and try and run them all at the same time Photo 2 will refuse to start correctly or bypass the activation screen due to the installation method conflict. If you're on Windows I would suggest uninstalling all three Affinity programs and then making sure to only install them by just the .MSIX or the .EXE installer method only and then see if the problem persists. If you're not on Windows/Don't have the other Affinity apps installed, could you confirm if Photo 2 has ever successfully activated and launched on your device? If you could also confirm your Operating system version that would be great. Thanks for that, I have deleted all off my laptop and computer and reinstalled on Windows on my comp only but I'm still getting the same message, any ideas many thanks Dorothy Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 29, 2023 Staff Share Posted September 29, 2023 17 hours ago, Dorothy44 said: Thanks for that, I have deleted all off my laptop and computer and reinstalled on Windows on my comp only but I'm still getting the same message, any ideas many thanks Dorothy To confirm, do you have the other two affinity apps (Designer and Publisher) installed and activated/working already on your device and then you're trying to activate Photo 2, or does this happen when you try and launch and activate Photo 2 first? Could you possibly send a screenshot of the downloaded app installer files so I can see which installation method you're using? Does the error also persist if you were to reboot your PC and then launch Photo 2 only and activate it? Thanks Quote Link to comment Share on other sites More sharing options...
Dorothy44 Posted October 1, 2023 Author Share Posted October 1, 2023 On 9/29/2023 at 9:33 AM, NathanC said: To confirm, do you have the other two affinity apps (Designer and Publisher) installed and activated/working already on your device and then you're trying to activate Photo 2, or does this happen when you try and launch and activate Photo 2 first? Could you possibly send a screenshot of the downloaded app installer files so I can see which installation method you're using? Does the error also persist if you were to reboot your PC and then launch Photo 2 only and activate it? Thanks Hi Nathan, I have deactivated and uninstalled the app from my laptop and now have downloaded Photo 2 on my desktop but still getting 'Please try again in a moment' I dont know what else to try. I only have Designer 1 and Photo 2. many thanks, Dorothy Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 1, 2023 Share Posted October 1, 2023 44 minutes ago, Dorothy44 said: but still getting 'Please try again in a moment' I dont know what else to try. When you have that message showing, try right-clicking it and choosing Check Connection. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Dorothy44 Posted October 3, 2023 Author Share Posted October 3, 2023 On 10/1/2023 at 3:54 PM, walt.farrell said: When you have that message showing, try right-clicking it and choosing Check Connection. Thank you for your reply, tried that now and it just keeps checking for 20 min and nothing helps. Many thanks, Dorothy Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 3, 2023 Share Posted October 3, 2023 1 hour ago, Dorothy44 said: Thank you for your reply, tried that now and it just keeps checking for 20 min and nothing helps. Many thanks, Dorothy You're welcome. I have no idea why the Connection Check wouldn't finish; that seems odd. Perhaps @NathanC will have further ideas. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Dorothy44 Posted October 3, 2023 Author Share Posted October 3, 2023 On 9/29/2023 at 9:33 AM, NathanC said: To confirm, do you have the other two affinity apps (Designer and Publisher) installed and activated/working already on your device and then you're trying to activate Photo 2, or does this happen when you try and launch and activate Photo 2 first? Could you possibly send a screenshot of the downloaded app installer files so I can see which installation method you're using? Does the error also persist if you were to reboot your PC and then launch Photo 2 only and activate it? Thanks thanks, Nathan, I have tried everything and I really need this for my smart mockups for the Etsy store. What can I do? Quote Link to comment Share on other sites More sharing options...
Dorothy44 Posted October 6, 2023 Author Share Posted October 6, 2023 On 10/3/2023 at 12:57 PM, Dorothy44 said: thanks, Nathan, I have tried everything and I really need this for my smart mockups for the Etsy store. What can I do? Sorry, I have uninstalled everything on both Laptop and Desktop and now after downloading and following your instructions I cannot open on either now Please please help Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted October 9, 2023 Staff Share Posted October 9, 2023 Hi @Dorothy44, Apologies on the late reply i've been out of office. At this point I would suggest uninstalling all three apps and then re-installing only one (E.G Photo 2) and then after installing do a full factory reset of the app by following the below: Close all Affinity apps Hold down CTRL and Launch Photo 2 while still holding CTRL A 'Clear user data' menu will appear, tick all the available boxes on screen (including 'reset account data' at the bottom) Press 'Clear' at the bottom right hand corner The app will now launch, try activating again If this works, you should then hopefully be able to install Designer and Publisher (if you own them) without having to do this again. If it still fails, could you confirm if the app installer file you're using is an .MSIX file or an .EXE file? Many thanks Quote Link to comment Share on other sites More sharing options...
Dorothy44 Posted October 9, 2023 Author Share Posted October 9, 2023 4 hours ago, NathanC said: Hi @Dorothy44, Apologies on the late reply i've been out of office. At this point I would suggest uninstalling all three apps and then re-installing only one (E.G Photo 2) and then after installing do a full factory reset of the app by following the below: Close all Affinity apps Hold down CTRL and Launch Photo 2 while still holding CTRL A 'Clear user data' menu will appear, tick all the available boxes on screen (including 'reset account data' at the bottom) Press 'Clear' at the bottom right hand corner The app will now launch, try activating again If this works, you should then hopefully be able to install Designer and Publisher (if you own them) without having to do this again. If it still fails, could you confirm if the app installer file you're using is an .MSIX file or an .EXE file? Many thanks Hi Nathan, no problem. That worked all back and working phew. Thank you so much for all your help, Dorothy NathanC 1 Quote Link to comment Share on other sites More sharing options...
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