Speed Posted August 16, 2023 Share Posted August 16, 2023 I tried using Affinity Designer 2.1.1 - Windows and (Affinity Designer 2 Photo - Windows) with my Wacom One 13 but it crashes every time. I updated the Wacom drivers but it still crashes. I'm not sure if this helps at all but here's the information from the event viewer log: Faulting application name: Designer.exe, version: 2.1.1.1847, time stamp: 0x6486f32a Faulting module name: nvwgf2umx.dll, version: 10.18.13.6497, time stamp: 0x57106937 Exception code: 0xc0000005 Fault offset: 0x0000000000173cf7 Faulting process id: 0x26c0 Faulting application start time: 0x01d9cffcb60f9b8d Faulting application path: C:\Program Files\WindowsApps\SerifEuropeLtd.AffinityDesigner2_2.1.1.1847_x64__3cqzy0nppv2rt\App\Designer.exe Faulting module path: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll Report Id: 05b1c48e-4ab7-490e-9516-01e1c59e1765 Faulting package full name: SerifEuropeLtd.AffinityDesigner2_2.1.1.1847_x64__3cqzy0nppv2rt Faulting package-relative application ID: SerifEuropeLtd.AffinityDesigner2 This is on a Windows 10 machine. I've also contacted Wacom to see if they can assist. Thanks. = Steve Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted August 16, 2023 Staff Share Posted August 16, 2023 Form your crash report the fault is being caused by your GeForce drivers can you please check that your are running the latest Nvidia Drivers and you can also try turning off the OpenCL acceleration in the Performance section of Affinity Designer 2 settings. Quote Link to comment Share on other sites More sharing options...
Speed Posted August 16, 2023 Author Share Posted August 16, 2023 That's odd because it works fine on my monitor. It only crashes when it's on my Wacom tablet. = Steve Quote Link to comment Share on other sites More sharing options...
Speed Posted August 17, 2023 Author Share Posted August 17, 2023 I just tried VectorStyler, Xara Designer Pro, Krita, Inkscape and Gimp on my Wacom tablet and they all work fine. It's just the Affinity products that crash. = Steve Quote Link to comment Share on other sites More sharing options...
v_kyr Posted August 17, 2023 Share Posted August 17, 2023 7 hours ago, Speed said: I just tried VectorStyler, Xara Designer Pro, Krita, Inkscape and Gimp on my Wacom tablet and they all work fine. It's just the Affinity products that crash. Well Affinity apps are known to be always very weak/picky in terms of OpenCL hardware acceleration with GPU drivers. Thus retry with disabled OpenCL hardware acceleration in ADe (disable it in the ADe preferences) for the Wacom tablet. As that's also a problem many Win gamers do encounter, see therefor also related to nvwgf2umx.dll ... MS nvwgf2umx.dll game crashes Nvwgf2umx.dll is Crashing Games: How to Easily Fix it Here’re 9 Solutions to nvwgf2umx.dll on Windows 10 ... etc. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Speed Posted August 18, 2023 Author Share Posted August 18, 2023 16 hours ago, v_kyr said: Well Affinity apps are known to be always very weak/picky in terms of OpenCL hardware acceleration with GPU drivers. Thus retry with disabled OpenCL hardware acceleration in ADe (disable it in the ADe preferences) for the Wacom tablet. Is this what you mean? I disabled it but it still crashed. Quote Link to comment Share on other sites More sharing options...
Speed Posted August 18, 2023 Author Share Posted August 18, 2023 I tried all of the solutions in the links but AD and AP still crash. Just to reiterate, AD and AP work fine on my monitor - it's when they're moved to the Wacom tablet that they crash. = Steve Quote Link to comment Share on other sites More sharing options...
v_kyr Posted August 18, 2023 Share Posted August 18, 2023 5 hours ago, Speed said: I tried all of the solutions in the links but AD and AP still crash. Just to reiterate, AD and AP work fine on my monitor - it's when they're moved to the Wacom tablet that they crash. Then Affinity seems to have some problem with the device, you have to look after possible by Affinity generated crash reports and attach them here for the mods/devs to take a further look after, in order to find out the crash problems. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Speed Posted August 23, 2023 Author Share Posted August 23, 2023 Sorry for the late response. I was rushed to the hospital on the weekend for emergency surgery. Just got out. Attached is a dump file. Thanks. = Steve 5f336b63-867b-443d-904a-1842d6a915cd.dmp Quote Link to comment Share on other sites More sharing options...
v_kyr Posted August 23, 2023 Share Posted August 23, 2023 Hope you are well now. From the DMP file stacktrace it looks like the KernelBase. dll (which is used to launch .exe applications) and is used/accessed in turn by the clr.dll + mscorlib.ni.dll (.Net Runtime library stuff), has crashed due to some managed exception here. - The Affinity devs have probably to look at this and load it through the dev env debugger. Quote Operating system: Windows NT 6.2.19041 3155 CPU: amd64 family 6 model 94 stepping 3 8 CPUs Crash reason: MANAGED_EXCEPTION_CODE_V4 Crash address: 0x00007ffa9d2acf19 Crashing instruction: `nop dword [rax + rax * 1]` Memory accessed by instruction: 0. Address: 0x0000fff53eec0ae2 Size: 4 Process uptime: 4 seconds Thread 0 (crashed) 0 KERNELBASE.dll + 0x2cf19 rax = 0x00007ffa9f760571 rdx = 0x00007ffa7dfe672d rcx = 0x00007ffa9f3e00f8 rbx = 0x00000000e0434352 rsi = 0x0000000000000001 rdi = 0x0000000000000005 rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffe750 r8 = 0x00000204dd6d63d0 r9 = 0x00000204dd6e5a58 r10 = 0x00000204dd6e5a58 r11 = 0x00000000000157ac r12 = 0x0000000000004000 r13 = 0x00000204dd6da900 r14 = 0x0000000774ffe8e8 r15 = 0x0000000000000000 rip = 0x00007ffa9d2acf19 Found by: given as instruction pointer in context 1 clr.dll + 0xbb9ff rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffe770 rip = 0x00007ffa80c3ba00 Found by: stack scanning 2 KERNELBASE.dll + 0x2cf18 rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffe788 rip = 0x00007ffa9d2acf19 Found by: stack scanning 3 clr.dll + 0x127dd7 rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffe800 rip = 0x00007ffa80ca7dd8 Found by: stack scanning 4 clr.dll + 0x128583 rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffe830 rip = 0x00007ffa80ca8584 Found by: stack scanning 5 mscorlib.ni.dll + 0x506f7 rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffe850 rip = 0x00007ffa7db006f8 Found by: stack scanning 6 clr.dll + 0x7a04bb rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffe870 rip = 0x00007ffa813204bc Found by: stack scanning 7 clr.dll + 0x7a04bb rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffe890 rip = 0x00007ffa813204bc Found by: stack scanning 8 clr.dll + 0x1286b2 rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffe950 rip = 0x00007ffa80ca86b3 Found by: stack scanning 9 clr.dll + 0x6e784 rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffe990 rip = 0x00007ffa80bee785 Found by: stack scanning 10 clr.dll + 0x7e57bf rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffe9e0 rip = 0x00007ffa813657c0 Found by: stack scanning 11 mscorlib.ni.dll + 0x50f916 rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffea10 rip = 0x00007ffa7dfbf917 Found by: stack scanning 12 clr.dll + 0x1285eb rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffeaa8 rip = 0x00007ffa80ca85ec Found by: stack scanning 13 mscorlib.ni.dll + 0x50f916 rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffeac0 rip = 0x00007ffa7dfbf917 Found by: stack scanning 14 mscorlib.ni.dll + 0xfff rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffead0 rip = 0x00007ffa7dab1000 Found by: stack scanning 15 mscorlib.ni.dll + 0x133e72d rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffeb10 rip = 0x00007ffa7edee72e Found by: stack scanning 16 mscorlib.ni.dll + 0x1c0c2f rbp = 0x00000204dd6e5b38 rsp = 0x0000000774ffeb60 rip = 0x00007ffa7dc70c30 Found by: stack scanning Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Speed Posted August 24, 2023 Author Share Posted August 24, 2023 Thanks! It looks like it's not the Wacom drivers because I just connected my XP-Pen Artist 13 graphics display (using its drivers) and it has exactly the same issue - AD crashes. It has to be something wrong with my system. = Steve Quote Link to comment Share on other sites More sharing options...
Speed Posted August 26, 2023 Author Share Posted August 26, 2023 Attached is a video of Affinity Designer 2 crashing on an XP-Pen Artist 13 drawing display. The exact same thing happens with the Wacom One drawing display, so it doesn't matter which one I use. I start AD on my main display, and then move it to the drawing display using <win> <shift> <right arrow>. As you can see, it suddenly stops responding and then crashes. Now the interesting thing is that it only crashes when there is a document open (even a blank one). If there is no document open then it never crashes. = Steve Affinity Designer Crash on XP-Pen.mp4 Quote Link to comment Share on other sites More sharing options...
v_kyr Posted August 26, 2023 Share Posted August 26, 2023 14 hours ago, Speed said: Attached is a video of Affinity Designer 2 crashing on an XP-Pen Artist 13 drawing display. The exact same thing happens with the Wacom One drawing display, so it doesn't matter which one I use. ... Now the interesting thing is that it only crashes when there is a document open (even a blank one). If there is no document open then it never crashes. Probably as far as no doc is open there isn't any real GPU usage involved and when a doc is opened the GPU (aka GPU driver) is used for rendering. - Do you also have another, main chip based integrated GPU available on your system, beside the NVidia GeoForce GTX 745, so you maybe can switch GPUs for behavior tryouts? Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Speed Posted September 21, 2023 Author Share Posted September 21, 2023 So it definitely seems like my crashing problems were due to video drivers. Even though I completely uninstalled and reinstalled the drivers several times, with reboots in between, the problem persisted. In the end, I upgraded the GeForce card to a newer model, installed the drivers for it, and now no more crashes! Thank you for all the suggestions and help! = Steve Quote Link to comment Share on other sites More sharing options...
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