Heriberto Reinoso Gallegos Posted August 9, 2023 Share Posted August 9, 2023 With the version 2.1.1 of affinity designer whenever I'm drawing something with the pen tool, the program closes itself so I have to save every time in order to keep my work. I've tried everything but it always happen. Now I went back to version 2. and everything works perfectly... What could be the problem? Here is a description of my PC: Thank you! Operating System Windows 11 Pro 64-bit CPU Intel Core i9 @ 3.50GHz Skylake Technology RAM 32.0GB Motherboard Micro-Star International Co. Ltd. MAG Z590 TORPEDO (MS-7D08) (U3E1) Graphics BenQ GW2780 (1920x1080@59Hz) 12272MB ATI AMD Radeon RX 6700 XT (ASRock) Storage 3726GB Western Digital WDC WD40EFAX-68JH4N1 (SATA (SSD)) 465GB Western Digital WDS500G1X0E-00AFY0 (Unknown (SSD)) 3726GB Western Digital WD My Book 25ED USB Device (USB (SATA) (SSD)) Optical Drives HL-DT-ST DVDRAM GTB0N USB Device Audio Realtek USB Audio Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 9, 2023 Share Posted August 9, 2023 When it closes, do you get any Crash Reports? Or, does the Windows Event Viewer show anything? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Heriberto Reinoso Gallegos Posted August 9, 2023 Author Share Posted August 9, 2023 Windows doesn´t say anything but I´m sending these crash reports that maybe can help??d76b8b5a-7446-40dc-b308-4d0584cba90b.dmpd18e3e0d-08e0-4646-b3a7-b95e751436f7.dmpc0eef274-d93a-4c95-aed5-14f37d866a23.dmpba24cae6-e260-421f-a119-00d9f8cec9c2.dmp72447a94-fc1b-481f-8f34-5285b883f7fc.dmp7280ca9b-07e2-4efb-9dec-e1e94bf6dd87.dmp4570ef56-5f66-412e-9ce8-03965678e1d5.dmp78ca27fc-07f7-435f-b64f-3154f6133ebb.dmp64bcb2c2-5bc5-474e-8b22-783d6b199665.dmp050a3b47-52e3-4975-86de-fefca7f85306.dmp048b170a-ea2e-462b-98ce-7bf45be81058.dmp46ca778b-028f-48b5-900d-9d8b426e75b5.dmp8f039287-65e5-45dc-b949-652233f1c47a.dmp1ea9c1f0-6bd4-4c66-99c8-cad49d866820.dmp walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted August 10, 2023 Staff Share Posted August 10, 2023 Hi @Heriberto Reinoso Gallegos, Unfortunately I've not been able to deduce much from the crash reports as the errors are fairly generic and vary greatly between the dmp files. You mentioned in your original post that when you went back to version 2 it's now working again, do you mean you rolled back from 2.1.1 to 2.0.0? Does disabling Hardware acceleration under Edit > Preferences > Performance and then restarting the app have any impact? At what point are you seeing these crashes, is it as soon as the pen tool is selected or are you able to draw a curve before it closes? Quote Link to comment Share on other sites More sharing options...
Heriberto Reinoso Gallegos Posted September 3, 2023 Author Share Posted September 3, 2023 Hi, I have done EVERYTHING! Now I'm back in version 2.1.1 and it keeps crashing every time I am starting a new document, it's not only with the pen tool, but sometimes when I try to unify shapes, but it can happen at any moment so I keep saving every two steps and then suddenly the program get fine and I can work without any crash for hours. I uninstall, install again, I even change my windows 11 and start over and the thing keep going on. Don't know what to do anymore. It also happens in Affinity Photo, about Publisher, I don't know, I haven't start anything yet. I don't attach anything here because you have to think it this way: I am working and then the program closes, and when I open again the file I was working in it doesn't even ask me if I want to open the recovery file (sometimes it does) Can somebody help?? Quote Link to comment Share on other sites More sharing options...
Heriberto Reinoso Gallegos Posted September 4, 2023 Author Share Posted September 4, 2023 OK, this time it crashes twice even without starting, and then I decided to record this time ( 0904(2).mp4 3th time) and I'm sending the little video Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 4, 2023 Staff Share Posted September 4, 2023 Hi @Heriberto Reinoso Gallegos, Thanks for following up along with a recording, just to confirm did the pen tool crashes persist with Hardware Acceleration disabled under Edit > Preferences > Performance? If it does, to take it a step further could you try changing the 'Renderer' setting in performance settings to 'WARP' and then closing the menu and restarting when prompted to and try again? This forces the CPU to handle the rendering tasks will reduce performance but can help deduce what the problem is. Also, have you also checked that your AMD GPU drivers are up to date? Quote Link to comment Share on other sites More sharing options...
Heriberto Reinoso Gallegos Posted September 5, 2023 Author Share Posted September 5, 2023 OK, after I did what you said, EVERYTHING WORKS PERFECT! (so far) I just have one more question: What means WARP, I mean I know what Warp means but for the program itself... because I don't get it, anyways, I want to thank you for your help with my issue, I was even thinking to go back to Illustrator. so THANK YOU again! I suppose I have to do the same to all three apps, Isn't it? Thanks. Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 5, 2023 Staff Share Posted September 5, 2023 Just now, Heriberto Reinoso Gallegos said: OK, after I did what you said, EVERYTHING WORKS PERFECT! (so far) I just have one more question: What means WARP, I mean I know what Warp means but for the program itself... because I don't get it, anyways, I want to thank you for your help with my issue, I was even thinking to go back to Illustrator. so THANK YOU again! I suppose I have to do the same to all three apps, Isn't it? Thanks. Happy to hear that, WARP stands for 'Windows Advanced Rasterization Platform', it is essentially a software rasteriser that uses your CPU for rendering tasks instead of your Graphics card, this can reduce performance due to rendering tasks being offloaded to the CPU but can prevent issues caused by the Graphics card/drivers (such as this case with the app crashes) You may find that this can reduce performance in heavier, higher resolution documents so it may be worth seeing how it goes with just hardware acceleration turned off and the 'Renderer' assigned to your Graphics card (AMD RX 6700 XT), but before doing this be sure to update your AMD graphics card drivers and perform a clean installation of the drivers if possible. Also, that's correct, the performance preferences are configured separately per affinity app. Quote Link to comment Share on other sites More sharing options...
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