Talisman999 Posted July 10, 2023 Share Posted July 10, 2023 I have been noticing this for a while but it hasn't become an issue until recently. There's something funky about the file size calculations on the ipad settings: I have a 64 Gig ipad. In the settings the file size "used" for Designer says it is at 95.69 GB... however the ipad still has 5GB of unused memory (I just deleted 2 programs which is what cleared up this space). Regardless - something isn't matching up. See screenshot. Deleting / closing Live Docs in Designer doesn't seem change the storage being used (at least not to a useful level). For context, I am an artist working on vector line drawings: lots of linework, some of them use symbols heavily, only a couple files with hatching / fill. Many of the files have photos in them as references. I initially thought the photos could be the problem, however I saved all of the drawings to my drive / cloud (about 50 of them) and the total file size of ALL of these drawings on my computer is 2.22 GB. This is 95% of the work I am doing in Affinity. Updates to apple and affinity software haven't changed this file size mismatch, and while affinity saying that it is using "a larger size than the maximum space available on my ipad" has been concerning, it hasn't caused any problems until last night when the ipad notified me it was out of room, and started behaving in ways that corroborate that story (slow to open and close files, freezing, etc). I've gone through and deleted / closed everything in live documents I am not currently using (10 drawings / about 20% of the files), and it doesn't really seem to budge the ipad storage number seen in the settings. I thought about closing everything, deleting affinity, and reinstalling and reopening everything - but that sounds time consuming and doesn't guarantee success. Also, not a permanent solution. What is a human to do? Is there a setting that maybe is causing this? When I save files to the cloud I have the "save history" switch turned off, but the ipad seems to save history between settings. Is there a way to check the file size of drawings that are open in my live documents? This could give me a way to identify any files that are problematic. Is there a way to save everything in live documents all at once to the cloud? This would streamline the uninstall / reinstall option. 💙 this program and this community! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 10, 2023 Share Posted July 10, 2023 22 minutes ago, Talisman999 said: Is there a way to check the file size of drawings that are open in my live documents? This could give me a way to identify any files that are problematic. No. They would count in the total of storage used by the application, but you can't get details for any individual file. 24 minutes ago, Talisman999 said: Is there a way to save everything in live documents all at once to the cloud? This would streamline the uninstall / reinstall option. No. You would need to Close and Save them individually. Talisman999 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Staff Callum Posted July 10, 2023 Staff Share Posted July 10, 2023 This is a known bug with the iOS file system sometimes it can take a long time for app data to be released. If you have closed all of your files currently open in the app and the space taken is still very high you could try restarting your iPad as this can occasionally solve this issue failing that we have found in the past that this issue typically solves itself after a short while. This is an issue we are still looking into however I'm not sure if its something that is in our hands to fix. Talisman999 1 Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Talisman999 Posted July 19, 2023 Author Share Posted July 19, 2023 On 7/10/2023 at 6:28 AM, Callum said: This is a known bug with the iOS file system sometimes it can take a long time for app data to be released. If you have closed all of your files currently open in the app and the space taken is still very high you could try restarting your iPad as this can occasionally solve this issue failing that we have found in the past that this issue typically solves itself after a short while. This is an issue we are still looking into however I'm not sure if its something that is in our hands to fix. Leaving some notes here for future lookers. I saved all my live docs to the cloud, closed them all, shut down the ipad and restarted. Nothing changed in the file sizes. An uninstall / reinstalled did fix it (FYI - you will loose all your custom items - ex: brushes - so make sure you export those first). Reinstalled and opened a couple files and Designer 2 has been staying steady at 2.5 GB. I guess we'll see if the bloat happens again or if it was a one-time thing. Thanks for your help @Callum and @walt.farrell walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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