Photo 2.1.1 crashing so frequently cannot create nor edit reliably.

[JaneV]

1. What Application are you using? [Designer/Photo/Publisher].   Photo
2. Are you using the latest release version?  Yes
   (here's how to check)
3. Can you reproduce it?   Frozen screen sometimes with a rotating beachball, a frozen beachball, or nothing.
   (if you cannot then we may struggle to also, making it even harder to fix). yes can reproduce happening often .. do you want a screenshot?
4. Does it happen for a new document? If not can you upload a document that shows the problem? yes any document I am working on, have tried copying and pasting layers to a new document but by then its stuck.
5. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following:   have provided

•    What is your operating system and version (Windows 11, OSX Ventura, iOS 16 etc)?  OSXventura13.4
•    Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) both on and off makes no difference
•    What happened for you (and what you expected to happen. not to freeze and not respond consistently (have enabled anonymous tracking)
•    Provide a recipe for creating the problem (step-by-step what you did).  Use of assets is the common trigger
•    Screenshots (very handy) or a screen capture/video.
•    Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. no (Macbookpro 2021, m1pro, 16gb ram)
•    Did this same thing used to work and if so have you changed anything recently? (software or hardware) the only change is the recent upgrade affintiy 2.1.1 , however I was experiencing problems before, but not as debilitating

[stokerg]

Hi @JaneV,

15 hours ago, JaneV said:

Use of assets is the common trigger

Which assets are these?  Are they ones you've created yourself or ones download via the My Account option in the app?  If it's ones you've created yourself, can you upload them to our Dropbox here: https://www.dropbox.com/request/fXYbM18TrBHcyumOAoyE and I'll see if I can replicate the issue with your Assets.

If there's any more information you have about your workflow or a set of actions I can follow that always results in a freeze for you, that would be very helpful.

[JaneV]

Hi Stokerg, thank you for getting back to me.    I am uploading my assets (2 files) as requested.    The freezing is happening when I drag and use the assets, particularly when I swap between these two as they are the ones I use often.  For example the last time it happened I loaded around 4 or 5 assets.  The upload may take a while I'm not on a fast broadband currently.  Many thanks.   regards Jane

 

[JaneV]

Hi Stokerg,  one file has been uploaded, the second keeps hanging (I mentioned I'm on a really slow connection), however the issue has happened when using just one file, hopefully you can recreate the issue from the one file.    FYI both files are quite large, and I had wondered if this was the issue, after looking on the forums, I was lead to belieive this shouldn't be a problem.  I look forward to your analyisis.  regards Jane.

 

[JaneV]

Hi Stokerg, just wondering if there is any progress on my photo crashing when using assets?  It is still happening, I've not seen any change after updating my computer, rebooting etc.  thank you.

 

[JaneV]

Hi, still having problems, below is a screenshot of opening a file and trying to add an asset,  the asset doesn't load, just the outline of it, nothing happens after this, everything just sits still,  to get out of this, I have to try and copy a layer, then I get the spinning circle and 'affinity photo not responding' kicks in.   I am uptodate with all applications;  AF 2.1.1.  MacOS 13.4.1

 

[LGJ]

Similar issue on with my Windows based PC as posted here: All Affinity apps freeze on document creation/open after updating to v2.1.1

My big issue was this would cause my entire PC to lock up and you would have to hard reset it by holding down the power button. I lost my project at least 5 times. On my laptop I reverted back to using Affinity Photo 1 since it works as expected. My Windows desktop, no issue at all on this version of Affinity Photo 2. It seems like a combo of hardware is causing things to crash. If you search the forum, you'll find a number of posts related to 2.1.1 crashing issues.

[stokerg]

Hi @JaneV,

None of the Assets were uploaded to Dropbox sadly.  If you have a backup of those Assets, can you try starting Affinity from Applications while holding down the Control key on your keyboard and double clicking on the icon for Affinity and you should get a popup asking if you'd like to clear some settings, 3 options will be ticked and if you can also click tick the box for Reset Assets and then click on Clear.  Affinity will then start as normal.  Now if you can just try starting a new document and dragging some of the default assets out and see you get a freeze/crash.  If all goes well, now import your assets and try dragging them out and let me know what happens.

[JaneV]

I will try that,  thank you. 

 

[JaneV]

Hi stokerg.

I followed your instructions; ' click tick the box for Reset Assets and then click on Clear' .   You then asked me to open a new document and use the defaul assets ... there are no assets in my application now and I didn't back them up as reading your instructions, thought they would be there.

How should I proceed?  thank you.

 

 

 

[TheOtherRoland]

He did say " If you have a backup of those Assets," so I guess he's assuming that you did make a backup before you pressed clear.