JaneV

Hi stokerg. I followed your instructions; ' click tick the box for Reset Assets and then click on Clear' . You then asked me to open a new document and use the defaul assets ... there are no assets in my application now and I didn't back them up as reading your instructions, thought they would be there. How should I proceed? thank you.

I will try that, thank you.

Hi, still having problems, below is a screenshot of opening a file and trying to add an asset, the asset doesn't load, just the outline of it, nothing happens after this, everything just sits still, to get out of this, I have to try and copy a layer, then I get the spinning circle and 'affinity photo not responding' kicks in. I am uptodate with all applications; AF 2.1.1. MacOS 13.4.1

Hi Stokerg, just wondering if there is any progress on my photo crashing when using assets? It is still happening, I've not seen any change after updating my computer, rebooting etc. thank you.

Hi Stokerg, one file has been uploaded, the second keeps hanging (I mentioned I'm on a really slow connection), however the issue has happened when using just one file, hopefully you can recreate the issue from the one file. FYI both files are quite large, and I had wondered if this was the issue, after looking on the forums, I was lead to belieive this shouldn't be a problem. I look forward to your analyisis. regards Jane.

Hi Stokerg, thank you for getting back to me. I am uploading my assets (2 files) as requested. The freezing is happening when I drag and use the assets, particularly when I swap between these two as they are the ones I use often. For example the last time it happened I loaded around 4 or 5 assets. The upload may take a while I'm not on a fast broadband currently. Many thanks. regards Jane

What Application are you using? [Designer/Photo/Publisher]. Photo Are you using the latest release version? Yes (here's how to check) Can you reproduce it? Frozen screen sometimes with a rotating beachball, a frozen beachball, or nothing. (if you cannot then we may struggle to also, making it even harder to fix). yes can reproduce happening often .. do you want a screenshot? Does it happen for a new document? If not can you upload a document that shows the problem? yes any document I am working on, have tried copying and pasting layers to a new document but by then its stuck. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: have provided What is your operating system and version (Windows 11, OSX Ventura, iOS 16 etc)? OSXventura13.4 Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) both on and off makes no difference What happened for you (and what you expected to happen. not to freeze and not respond consistently (have enabled anonymous tracking) Provide a recipe for creating the problem (step-by-step what you did). Use of assets is the common trigger Screenshots (very handy) or a screen capture/video. Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. no (Macbookpro 2021, m1pro, 16gb ram) Did this same thing used to work and if so have you changed anything recently? (software or hardware) the only change is the recent upgrade affintiy 2.1.1 , however I was experiencing problems before, but not as debilitating

Thank you Affinity team

I'm having this problem also, along with random crashing even when not working on something. Thank you for the work around to the white balance. I think I might have to go back to V2 for time being.

@Callum ... it worked .... thank you thank you

@Callum - Sorry - yes; have renamed it "Affinity Designer v1" to not get confused; and if it makes a difference, I am using a Mac running Ventura (macOS 13.0) Thanks for the help, Callum, on this busy day.

@Callum tried this - thanks - unfortunately it makes no difference - here's the picture of the reset menu window just before I hit Clear

I've just removed Designer 2 and re-installed it to make sure I did not miss anything; after first lauch, I had the designer 2 splash screen and then went straight to the New Document window with no question. Thank you.

Thanks for your quick reponse, I did have the question with Publisher, but not Designer, slightly concerned about photo because I have a lot of brushes and assets.