JPuckett Posted June 22, 2023 Posted June 22, 2023 I was working in Designer with no issue, opened and saved file several times. I recently tried to open it again to work on some new designs, but now when I try to open the file a window pops up saying it's corrupted and has to close. Is there a way to restore it so I can open it? Thought it was maybe because of the last update, but my other files seem fine. Working on desktop PC in Designer 2. Quote
walt.farrell Posted June 22, 2023 Posted June 22, 2023 If you can share the file here, one of us can try. Or you could wait for a moderator to provide a private upload link. But there's no guarantee it can be recovered, and you may need to go back to an earlier version that you saved with a different name. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Hangman Posted June 22, 2023 Posted June 22, 2023 Hi @JPuckett and welcome to the forums, If you have Publisher as well you can use the Document > Add Pages from File option which should hopefully allow you to recover your Designer file, however, it may not be 100% perfect depending on the level of file corruption. If you were working with Artboards in Designer, then if you manage to recover your file in Publisher, export it to pdf and then open it in Designer and it will open as Artboards. If you'd like someone on the forum to take a look at your file for you then please just upload your Designer file (along with any linked assets, should there be any) and we can try and recover your file for you. If you'd prefer not to upload your file/s to the public forum you can reply to this post requesting a private Dropbox link to upload your files to where someone from the moderation or development team can take a look and report back. Let us know how you get on... JPuckett 1 Quote Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7 Affinity Designer Beta 2.6.0.3027 | Affinity Photo Beta 2.6.0.3027 | Affinity Publisher Beta 2.6.0.3027 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
GarryP Posted June 22, 2023 Posted June 22, 2023 In addition to the advice above, first check the size of the file in Explorer (Windows) or Finder (macOS).If the file size is zero then, unfortunately, there’s nothing to recover and nothing anyone can do with it. Quote
JPuckett Posted June 22, 2023 Author Posted June 22, 2023 Thanks @Hangman for your help. I was able to recover just fine, though exported as PSD instead of PDF. Did have a little clean up as one of the images was discoloured, though that was in publisher so appears to be the corruption and not my method of exporting. Had never happened before and glad I didn't have to redo everything as I already sent sample images to a client. Hangman 1 Quote
Hangman Posted June 22, 2023 Posted June 22, 2023 Hi @JPuckett, Really glad to hear you managed to recover your file and haven't had to do too much to it to get things back to where you were. When you say one of the images was 'discoloured', is that possibly because your Designer file was RGB and your Publisher Document CMYK or for some other reason? Quote Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7 Affinity Designer Beta 2.6.0.3027 | Affinity Photo Beta 2.6.0.3027 | Affinity Publisher Beta 2.6.0.3027 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
milixacorbu Posted June 30, 2023 Posted June 30, 2023 por favor ayúdame !!! soy nueva estaba trabajando mucho en este archivo, estaba guardado en mi iCloud y ahora solo dice: que esta dañado por favor hice todo lo que se menciona pero no pude restaurarlo. Agradezco que me ayuden. libro actividades.afpub Quote
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