Help! Cannot open files with embedded images

[beardedcraig]

Whenever I try to open a file with embedded images, the CPU maxes out and Designer gets stuck in an endless loop saying it’s waiting for document to open. 

I can open other files easily and quickly regardless of size of the file. But even a small file with embedded image just doesn't do anything. 

I deleted the MRU.dat file but this didn't help. 

As per guidance:

1. I am using the latest version of Affinity Designer 2.1.0.
2. I can upload the document but I would need you to provide a safe link.
3. General Description:
   1. Operating System MacOS Monterey version 12.6.6 (21G419).
   2. MacBook Pro (Retina, 15-inch, Mid 2015)
   3. Processor 2.2 GHz Quad-Core Intel Core i7
   4. Memory 16 GB 1600 MHz DDR3
   5. Graphics Intel Iris Pro 1536MB
   6. I have turned hardware acceleration OFF

Please help! 

 

note: 

Pulled this out from a reply on another thread to try and get some traction as I’m literally blocked on working until this is sorted!

 

[Hangman]

Hi @beardedcraig,

Someone from the moderation team will provide a private Dropbox link for you soon so you can upload your file and try to determine the cause of the issue you're experiencing.

[beardedcraig]

Thanks @Hangman

[Callum]

Hi Craig please could you upload your file to the following link so I can try and reproduce this here at my end?

https://www.dropbox.com/request/GtIn9neaD1MIBaFO9KD6

Thanks
C

[beardedcraig]

Hi @Callum, I've managed to get this resolved.  NathanC picked this up over on the other thread: 

It might be worth closing this thread to stop any confusion. 

Thanks again!

Edited June 13, 2023 by beardedcraig