Designer v2 regularly freezes

[mark-h]

Has anyone else been having problems with Affinity v2 products regularly freezing? I use it daily, and almost daily (sometimes multiple times) Designer or Publisher will freeze when I'm trying to do something. I haven't been able to find a commonality, other than I think it happens when I'm manipulating shapes, even something as simple as adding round corners to a rectangle or resizing a shape. It happens in large, complex documents that I've been working on for hours and it happens with simple documents I just started working on minutes after starting the app. I can't figure out what's causing it. I don't recall the app freezing nearly as often in v1.

I've noticed this happening on a beefy Windows 11 desktop machine and my Windows 10 Microsoft Surface Pro. I'm currently running v2.0.4 of the apps. Presumably because it freezes and I have to use Windows to force close it, it doesn't count as a crash s no crash reports are generated.

I'm sorry that I can't narrow it down further than this.

[Callum]

Hi Mark-H,

If you haven't already please could you ry going to Edit > Preferences and under performance try disabling Open CL to see if this solves the performance issues?

Thanks
C

[mark-h]

On 4/13/2023 at 8:54 AM, Callum said:

Hi Mark-H,

If you haven't already please could you ry going to Edit > Preferences and under performance try disabling Open CL to see if this solves the performance issues?

Thanks
C

Hi,

I've disabled OpenCL but I'm still getting crashes. The last two times I noticed it happened as I was panning with the space key. This may have been the trigger the other times too but I can't be sure, I pan around my documents almost instinctively and without thinking.

Where I'm noticing it the most is on my 5th-gen Microsoft Surface Pro running Windows 10 if that's of any help.

Cheers,
Mark

[Callum]

Hi Mark,

Please could you provide a screenshot of the entire performance section within the apps preferences so I can see which settings you have applied? It may also be handy if you could provide a copy of the latest crash report found using the below link.

Thanks
C

[mark-h]

Screenshot attached. I've only got 4 crash reports and the most recent one is dated over a month ago. I wonder if because it freezes and I have to use the task mamnger to end it its not able to generate one?

FYI it froze again today while panning.