Nadine_A Posted March 3 Share Posted March 3 I am trying to open Aff Publisher but after clicking on the app it shuts down immediately. The other apps work perfectly fine. Any ideas? Quote Link to comment Share on other sites More sharing options...
Hangman Posted March 3 Share Posted March 3 Hi @Nadine_A and welcome to the forums... Try holding the Ctrl key when launching Publisher and when the Clear User Data window pops up, uncheck Reset Sudio but leave the other two items checked and then click Clear. Publisher 'should' then launch but if not let us know so we can investigate further... Which version of Mac or Windows are you running Publisher on? Quote Affinity Designer 2.2.0 | Affinity Photo 2.2.0 | Affinity Publisher 2.2.0Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.6 MacBook Pro 16GB, macOS Monterey 12.6.8 Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 3 Staff Share Posted March 3 try renaming the following file /Users/<username>/Library/Application Support/Affinity Publisher 2 Beta/mru.dat Quote Link to comment Share on other sites More sharing options...
Nadine_A Posted March 3 Author Share Posted March 3 20 minutes ago, Hangman said: Hi @Nadine_A and welcome to the forums... Try holding the Ctrl key when launching Publisher and when the Clear User Data window pops up, uncheck Reset Sudio but leave the other two items checked and then click Clear. Publisher 'should' then launch but if not let us know so we can investigate further... Which version of Mac or Windows are you running Publisher on? Hi Hangman, thanks a lot for the tip. Sorry forgot to mention, that I have a MacBook Pro with Ventura 13.2.1. Publisher Beta worked perfectly yesterday, I had no issues at all.... Thanks for your help! Quote Link to comment Share on other sites More sharing options...
Nadine_A Posted March 3 Author Share Posted March 3 17 minutes ago, Pauls said: try renaming the following file /Users/<username>/Library/Application Support/Affinity Publisher 2 Beta/mru.dat Hey Paul, thanks for your feedback. I am afraid but I cannot find the path on my Mac. I also tried the search field without any result. Quote Link to comment Share on other sites More sharing options...
Nadine_A Posted March 3 Author Share Posted March 3 2 minutes ago, Nadine_A said: Hi Hangman, thanks a lot for the tip. Sorry forgot to mention, that I have a MacBook Pro with Ventura 13.2.1. Publisher Beta worked perfectly yesterday, I had no issues at all.... Thanks for your help! Forgot to mention, that I followed your advice and unchecked the box. But the app still won't open. Quote Link to comment Share on other sites More sharing options...
Hangman Posted March 3 Share Posted March 3 Hi Nadine, No problem, thanks for letting me know... To locate the file @Pauls is referring to if you go to the Finder on your Mac and then hold the Alt key on your keyboard while selecting the Go menu, you will see the addition of Library in the list of options. Select Library and then you will be able to select the other folders in the file path, i.e., Application Support/Affinity Publisher 2/mru.dat It's perhaps a little easier when viewing files in Column View... Pauls 1 Quote Affinity Designer 2.2.0 | Affinity Photo 2.2.0 | Affinity Publisher 2.2.0Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.6 MacBook Pro 16GB, macOS Monterey 12.6.8 Link to comment Share on other sites More sharing options...
Nadine_A Posted March 3 Author Share Posted March 3 1 hour ago, Hangman said: Hi Nadine, No problem, thanks for letting me know... To locate the file @Pauls is referring to if you go to the Finder on your Mac and then hold the Alt key on your keyboard while selecting the Go menu, you will see the addition of Library in the list of options. Select Library and then you will be able to select the other folders in the file path, i.e., Application Support/Affinity Publisher 2 Beta/mru.dat It's a little easier when viewing files in Column View... Thanks so much @Hangman and @Pauls . I found the file. To what should I rename the file? Quote Link to comment Share on other sites More sharing options...
Hangman Posted March 3 Share Posted March 3 I would perhaps name it something like mru(org).dat Quote Affinity Designer 2.2.0 | Affinity Photo 2.2.0 | Affinity Publisher 2.2.0Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.6 MacBook Pro 16GB, macOS Monterey 12.6.8 Link to comment Share on other sites More sharing options...
Nadine_A Posted March 3 Author Share Posted March 3 7 minutes ago, Hangman said: I would perhaps name it something like mru(org).dat It woked!! I can open my files again! Thank you so much! @Hangman and @Pauls Pauls 1 Quote Link to comment Share on other sites More sharing options...
Hangman Posted March 3 Share Posted March 3 Really glad everything is working again... Pauls and Nadine_A 2 Quote Affinity Designer 2.2.0 | Affinity Photo 2.2.0 | Affinity Publisher 2.2.0Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.6 MacBook Pro 16GB, macOS Monterey 12.6.8 Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 3 Staff Share Posted March 3 its something we're hoping to get fixed in the next beta Nadine_A 1 Quote Link to comment Share on other sites More sharing options...
MikeTO Posted March 4 Share Posted March 4 16 hours ago, Pauls said: its something we're hoping to get fixed in the next beta This is probably the same issue so I didn't start a new thread. I started Publisher and then pressed Cmd+N which crashed Publisher. I repeated this a few times. I then deleted mru.dat and it worked fine. Here's a crash report in case it's useful. Affinity Publisher 2 Beta-2023-03-03-225315.ips Nadine_A 1 Quote Free PDF manual for Publisher 2.2 - links to a forum page with more information [manual updated Sep. 26] Affinity 2.2 for macOS Sonoma 14.0, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.