Christel Born

[Fillou2]

Bestellnummer 10******29 - 7 Jan 2016

 

 

Guten Tag,

meine software lässt sich nicht mehr auf meinem Laptop installieren. >Seit jahren benutze ich sie auf dem pc.Seri riet mir mich direkt an sie zu wenden und zu fragen ob es eventuel ein update gäbe

Beste Grüße
Christel Born

 

Anhänge

[SFurniss]

@Fillou2

We've edited your ticket for your security to remove the order number and other personal information.

 

From the order number you gave, it looks like you ordered from Microsoft.

The V1 Microsoft versions have been removed from the Store, but if you've bought them previously they'll still be within your applications and you can still access them from your account. Here's an article with more information.

 

https://www.howtogeek.com/701390/how-to-reinstall-apps-youve-purchased-from-the-microsoft-store/ 

 

[walt.farrell]

@SFurniss: I notice that the .jpg file that is still attached to the original post still has the user's real name and an order number, but it is an order for

[SFurniss]

@Fillou2

Thanks @walt.farrell

Sorry, that's my error. I hadn't checked the image in the file.

These Avanquest versions of PagePlus X9 were German language builds of the software available produced and sold exclusively by Avanquest. Support on these Avanquest builds was always handled directly by them.

While we no longer support any of our Legacy programs ourselves, I do not know whether or not that is also true for Avanquest, so as you suggested in your first post, it may be worth contacting them to see if they can help.