Jemez Posted January 27, 2023 Posted January 27, 2023 I purchased Affinity Photo 2 for Windows on Jan 23. I downloaded the file, but it will not install. I get the message "file type not supported." I have sent help several requests to affinity Support since then and only get the message to expect a reply w/i 24 hours. I have not gotten a reply yet. How can I install this product?? btw I am using Windows 7--could that be the problem? Quote
walt.farrell Posted January 27, 2023 Posted January 27, 2023 All the V2 Affinity applications require Windows 10 or 11. Windows 7 is no longer supported. This is mentioned as part of the Technical Specifications for the programs on the Affinity web site. You can get a refund by contacting affinityreturns@serif.com Patrick Connor 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Jemez Posted January 27, 2023 Author Posted January 27, 2023 No problem--I will upgrade to Windows 10. Thanks!! Quote
walt.farrell Posted January 27, 2023 Posted January 27, 2023 5 minutes ago, Jemez said: No problem--I will upgrade to Windows 10. Thanks!! You're welcome. Please note the specific requirements, from the Affinity Store page: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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