Gordon78 Posted January 27, 2023 Posted January 27, 2023 I purchased the universal license and I can't seem to activate it on my windows machine. It just says cannot connect to server. Are there issues? are there ip addresses I need to allow? Very frustrating not being able use the software! Thanks Quote
walt.farrell Posted January 27, 2023 Posted January 27, 2023 Welcome to the Serif Affinity forums. If you have a firewall active, that probably explains the issue. Perhaps this post will help: @Patrick Connor: Perhaps this should be in the FAQ? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Staff Patrick Connor Posted January 27, 2023 Staff Posted January 27, 2023 1 hour ago, walt.farrell said: Perhaps this should be in the FAQ? Ageed @Gordon78 Welcome to the Serif Affinity forums Please start with this FAQ and read the appropriate registration guide in the first post. If that does not help then us the troubleshooting second post walt.farrell and Dan C 2 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
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