Clicking "Selection Brush Tool" crashes Affinity Photo

[R Seventeen]

In Affinity Photo, every time I click "Selection Brush Tool", I get apples spinnign wheel of death, Affinity crashes.

 

Using:

- MacBook Pro (15-inch, 2019)

- 2.3 GHz 8-Core Intel Core i9

- 32 GB 2400 MHz DDR4

- Intel UHD Graphics 630 1536 MB

 

Tried:

- Restarting computer

- Closing every other programme running

- Unticked "Hardware Acceleration" in Performance Preferences

- Deleting then reinstalling Affinity Photo

 

I am interested to know which of my resolution methods are stupid or worthwhile for bug fixing in future.

 

Thankyou.

[MEB]

Hi @R Seventeen,
Welcome to Affinity Forums
Is it crashing when you are working with a specific file, or crashes with any file (even a blank document)?
If you can reproduce the crash, please do so, then in the crash report window (the last screenshot right above this post) press Alt and drag the icon from the crash report title bar to the desktop to generate a copy of the crash report. Please attach the crash report file to your reply. Thanks.

[DerrickMork]

I also have facing the same issue while i am using Brush Tool.

[Elwen]

I have the same issue. I create a new file, place one image, click selection brush tool - all freezes (I am using also on Macbook Pro 2021). Including new files.

This renders Affinity Photo unusable. Any ideas what to do?

[BohoYve]

I'm using Windows 10 and am having the same issue with the selection brush too.

[Marvit6]

I have same issue with Windows 11. Graphics: RTX 3000 Series, 64 GB DDR4, Intel Core i7, 10th gen.

[MEB]

Hi @Elwen, @BohoYve, @Marvit6,
Can someone record the issue happening with the whole interface and Layers panel visible please? I'm not having luck reproducing the issue on my systems. It's possible it's related with some specific setting that I'm missing or some action I'm not doing. Thank you.

[Elwen]

I have not used Affinity Photo for almost a year because of this issue. 

I gave it another try today - encounter the same problem straight away.

But then I found probably the root of the problem?

I used to work on a very large canvas 4000 x 5000 mm. No matter what I did, the moment I clicked on a selection brush, I got the wheel of death and needed to do a Forced Quit. 

It was only after I did the same operation on a smaller canvas (A4 format for example) it worked without a problem.

 

(MacBook Pro 2021)

[Elwen]

@MEB FYI 👆

[MEB]

Hi @Elwen,
Welcome to Affinity Forums
Thanks for your feedback. I'm still unable to reproduce this. I've placed a few large images on a 10.000x10.000mm doc and used the Selection Brush Tool, with and without Quick Mask, varying its options (Snap to edges, soft edges etc) on both v2.4.2 and 2.5.2 and all works fine for me. Can you record a small video (full app window) showing it lagging/freezing while you try to use the Selection Brush Tool please? Maybe I'm missing something or some layout config is causing the freeze. Seems you are running a Mac with an M1 Pro chip (I'm testing on an Intel Mac). I will check if someone can reproduce this on a Mac with an M chip.

[Elwen]

@MEB Here you go. I noticed that the swirling wheel of death does not show on the screen recording. It appeared as soon as I clicked the Selection Brush Tool (notice that the usual circle area showing the size of the brush next to the cursor is missing).

I hope this video will help you to find the problem.