Soobeedoo Posted January 12, 2023 Posted January 12, 2023 Just bought. Downloaded photo and publisher. Design stuck spinning hangs. Can’t cancel download either. Help! iPad Pro Quote
walt.farrell Posted January 12, 2023 Posted January 12, 2023 Welcome to the Serif Affinity forums. Not sure why you'd have a problem with that download, but closing the app or restarting the iPad should stop it, I would think. I presume you're downloading the iPad versions, and using the App Store, so it's really nothing that Serif has any control over. That's all Apple. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
DM1 Posted January 13, 2023 Posted January 13, 2023 14 hours ago, Soobeedoo said: Just bought. Downloaded photo and publisher. Design stuck spinning hangs. Can’t cancel download either. Help! iPad Pro As Walt suggests, just close the App Store app and reopen. Then restart the download. Depending how busy the servers are, it can sometimes slow down. Callum and walt.farrell 2 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/
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