sc88 Posted December 25, 2022 Share Posted December 25, 2022 Hi there, I recently purchased in the last 30 days the universal license (designer, photo and pub). Twice I've had to reinstall designer. This is why. Ive taken a png to download from picmonkey, then my intention was to work this png in designer. My anti-virus asked me to allow the designer app to open the png or block the app to open the png. I chose block because I wasnt sure what the computer would do if I allowed it. Then I tried to open designer immediately after and it seems it has blocked the entire designer software application! I had designer v1 and I never had a problem until V2. Perhaps there is a bug in the new designer or...? Can you help me troubleshoot this? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 25, 2022 Share Posted December 25, 2022 It sounds to me that your antivirus software did exactly what you told it to do; namely, to block the Affinity app from opening any documents. So it would seem the solution is to tell the antivirus app not to block the Affinity app. walt.farrell 1 Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
NotMyFault Posted December 26, 2022 Share Posted December 26, 2022 Do you use Windows or MacOS? Which Version? Which AntiVirus Software? Are you sure it was Anti-Virus? On Mac, the OS can ask you about allowing Apps to certain folders (like download folder) even if no additional AntiVirus Software is present. We ask this because you need to adjust the setting in the appropriate place (OS or AntiVirus) to allow again Affinity Apps to access your folders / PNG files. Quote Mac mini M1 A2348 | Windows 10 - AMD Ryzen 9 5900x - 32 GB RAM - Nvidia GTX 1080 LG34WK950U-W, calibrated to DCI-P3 with LG Calibration Studio / Spider 5 iPad Air Gen 5 (2022) A2589 Special interest into procedural texture filter, edit alpha channel, RGB/16 and RGB/32 color formats, stacking, finding root causes for misbehaving files, finding creative solutions for unsolvable tasks, finding bugs in Apps. My posts focus on technical aspects and leave out most of social grease like „maybe“, „in my opinion“, „I might be wrong“ etc. just add copy/paste all these softeners from this signature to make reading more comfortable for you. Otherwise I’m a fine person which respects you and everyone and wants to be respected. Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.