The Shark Posted December 13, 2022 Share Posted December 13, 2022 Publisher 2.0.3.1674 macOS Ventura, 13.0.1 I have all documents, images, afpub on External SSD, scrolling a afpub document all image disappears (.psd from APhoto), click with Zoom Tool [Z] image also disappears … linked image … Hardware acceleration ON … Link to comment Share on other sites More sharing options...
walt.farrell Posted December 13, 2022 Share Posted December 13, 2022 Suggestion: try turning Hardware Acceleration off. Also, possibly, in Preferences, Performance, change the Display setting from OpenGL to Software. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Sean P Posted December 13, 2022 Staff Share Posted December 13, 2022 Hi The Shark, Are you able to attach a video showing the problems you're getting please, and if possible could you attach a couple that demonstrates this issue as well please. Is this an issue for you using 2.0.0 or is it new to 2.0.3? Link to comment Share on other sites More sharing options...
The Shark Posted December 14, 2022 Author Share Posted December 14, 2022 Hi Sean P Both Publisher 2.0.0 and Beta 2.0.3 … Zoom Tool and scrolling … Skärminspelning 2022-12-14 kl. 12.27.10 - 01.mov Skärminspelning 2022-12-14 kl. 12.40.44 - 01.mov Link to comment Share on other sites More sharing options...
The Shark Posted December 15, 2022 Author Share Posted December 15, 2022 Quote Posted Tuesday at 01:32 PM, walt.farrell Suggestion: try turning Hardware Acceleration off. Also, possibly, in Preferences, Performance, change the Display setting from OpenGL to Software. Same problem! Link to comment Share on other sites More sharing options...
Staff Sean P Posted December 15, 2022 Staff Share Posted December 15, 2022 Hi The Shark, Could you attach a copy of the original documents shown please and also could you create a package from them and zip them up and attach those as well please? Are they documents created in V2, or are they V1 documents? If V1 have they ever been saved in V2? If you package them up, do they open correctly after packaging? Link to comment Share on other sites More sharing options...
The Shark Posted December 15, 2022 Author Share Posted December 15, 2022 46 minutes ago, Sean P said: Hi The Shark, Could you attach a copy of the original documents shown please and also could you create a package from them and zip them up and attach those as well please? Are they documents created in V2, or are they V1 documents? If V1 have they ever been saved in V2? If you package them up, do they open correctly after packaging? A link, where I can send to … Link to comment Share on other sites More sharing options...
Staff Sean P Posted December 15, 2022 Staff Share Posted December 15, 2022 2 minutes ago, The Shark said: A link, where I can send to … I have a created a link for you to upload to our internal Dropbox account:https://www.dropbox.com/request/SHLq7bOeKIytwHwBKaP8 Link to comment Share on other sites More sharing options...
The Shark Posted December 15, 2022 Author Share Posted December 15, 2022 27 minutes ago, Sean P said: have a created a link for you to upload to our internal Dropbox account:https://www.dropbox.com/request/SHLq7bOeKIytwHwBKaP8 Don't work … Link to comment Share on other sites More sharing options...
Staff Sean P Posted December 15, 2022 Staff Share Posted December 15, 2022 2 minutes ago, The Shark said: Don't work … My apologies! For whatever reason the file request was closed! I've reopened it so the link above should now work for you (and below) for ease of use:https://www.dropbox.com/request/SHLq7bOeKIytwHwBKaP8 Link to comment Share on other sites More sharing options...
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