JeffGreen Posted November 26, 2022 Share Posted November 26, 2022 by Affinity Photo 2 Not a problem for Affinity Photo 1 A Sony ARW file through DeNoise exports as a DNG file. Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz Installed RAM 32.0 GB (31.8 GB usable) System type 64-bit operating system, x64-based processor Edition Windows 11 Pro Version 22H2 Installed on 18/10/2022 OS build 22621.819 Experience Windows Feature Experience Pack 1000.22636.1000.0 Graphics Hardware: NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2 OpenGL Driver: 3.3.0 NVIDIA 526.98 CPU RAM: 32605 MB Video RAM: 6144 MB Quote Link to comment Share on other sites More sharing options...
RichardMH Posted November 26, 2022 Share Posted November 26, 2022 Think its a Topaz problem. DxO Photolab doesn't like it either. AiDon 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted December 8, 2022 Staff Share Posted December 8, 2022 Hi @JeffGreen, Thanks for your report and our sincerest apologies for the delayed response here. We are exceptionally busy following the release of V2 and we thank you for your continued patience and understanding here. Are you able to provide a copy of this file that can open in AFP V1, but not in V2 for me? Many thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
JeffGreen Posted December 8, 2022 Author Share Posted December 8, 2022 Dan C, As RichardMH suggested this was a Topaz problem - and seems to have been fixed with DeNoise 3.7 I don't keep the DNG files once I've finished using them as they are so large so I am now unable to reproduce the problem. Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted December 8, 2022 Staff Share Posted December 8, 2022 No problem at all, thanks for confirming that for me! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Giancarlo Fusco Posted January 30, 2023 Share Posted January 30, 2023 I have the same problem: - the .dng files generated bt Topaz Denoise AI 3.7.1 cannot be opened in AP 2.0.4; - in ACR and Photoshop 23 I have not problems. The dng generated by DxO or Adobe work Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 30, 2023 Staff Share Posted January 30, 2023 Hi @Giancarlo Fusco, Sorry to hear you're having trouble! Can you please provide a copy of one of these .DNG files here for me? Many thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Giancarlo Fusco Posted January 30, 2023 Share Posted January 30, 2023 Done! Many thanks Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 30, 2023 Staff Share Posted January 30, 2023 Unfortunately I can't see any files attached to your reply - can you please try uploading this to the below link instead for me? https://www.dropbox.com/request/j8fhL4K6TE1OzdSLpAou Once uploaded, please let me know here Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
RichardMH Posted January 30, 2023 Share Posted January 30, 2023 I still have this problem. Topaz haven't updated De Noise AI for some time. DxO Photolab and 3D LUT Creator don't like them either so I don't think its a APh problem. Do you want a file sent to the above link? Quote Link to comment Share on other sites More sharing options...
Giancarlo Fusco Posted January 30, 2023 Share Posted January 30, 2023 I have resend a Topaz DNG to Dan C by dropbox Many thanks RichardMH 1 Quote Link to comment Share on other sites More sharing options...
Giancarlo Fusco Posted January 31, 2023 Share Posted January 31, 2023 In any case my opinion is that the problem is in Topaz, because, testing the DNG generated i see : - with Luminar OK - with ACR / LR OK - with DxO Photolab fail - with Capture One fail - with Silkypix fail Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 31, 2023 Staff Share Posted January 31, 2023 Many thanks for providing this for me! Our team are aware of issues caused by .DNG files from Topaz, as you've mentioned there are other creative apps that also struggle with these files - though our developers are investigating this further and looking at ways to better handle these files in the future. In regards to the specific DNG file you have provided, the following is from Affinity Photo 2 2.0.4 on Windows, which opens the file in the Develop Persona as expected for me - Can you please confirm for me, are you using Affinity Photo on macOS or Windows? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Giancarlo Fusco Posted January 31, 2023 Share Posted January 31, 2023 Many thanks Dan C. Something strange happened, I use Windows 10, now even to me AP 2.0.4 opens this file, while still not opening another generated in the same way. Could it be that the file I sent you I had modified with ACR? (DxO Photolab, however, still does not open it) If you send me the link I send you the other file what I cannot open. Sorry if I take advantage of your availability, but I just cannot understand ..... Quote Link to comment Share on other sites More sharing options...
Giancarlo Fusco Posted January 31, 2023 Share Posted January 31, 2023 Quote Link to comment Share on other sites More sharing options...
Giancarlo Fusco Posted February 1, 2023 Share Posted February 1, 2023 I have sent a new Topaz dng, using the previous link🙂 Quote Link to comment Share on other sites More sharing options...
RichardMH Posted February 1, 2023 Share Posted February 1, 2023 I've been in touch with Topaz support and they say its a known problem with 3.7.0 that they hope to have fixed in 3.7.1. They suggest using tiffs. For me its not a problem with Photo AI. Quote Link to comment Share on other sites More sharing options...
Giancarlo Fusco Posted February 2, 2023 Share Posted February 2, 2023 Good, many thanks Richard! I use the 3.7.1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 3, 2023 Staff Share Posted February 3, 2023 Apologies for the delayed response here & thanks for the further image provided - I can confirm I'm seeing the error with the second file provided and I will be sure to log this with our developers to see if we can handle this type of file better in the future, however as Richard has mentioned this appears to be an underlying issue with the DNG files that Topaz is generating, and not with the Affinity app directly. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Giancarlo Fusco Posted February 3, 2023 Share Posted February 3, 2023 Thanks Dan, it's clear that the problem is in Topaz, any other DNG is opened by Affinity. Ciao! Dan C 1 Quote Link to comment Share on other sites More sharing options...
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