Topaz DeNoise DNG file not recognised

[JeffGreen]

by Affinity Photo 2
Not a problem for Affinity Photo 1
A Sony ARW file through DeNoise exports as a DNG file.

Processor    Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz   2.59 GHz
Installed RAM    32.0 GB (31.8 GB usable)
System type    64-bit operating system, x64-based processor

Edition    Windows 11 Pro
Version    22H2
Installed on    ‎18/‎10/‎2022
OS build    22621.819
Experience    Windows Feature Experience Pack 1000.22636.1000.0

 

Graphics Hardware: NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2

OpenGL Driver: 3.3.0 NVIDIA 526.98

CPU RAM: 32605 MB

Video RAM: 6144 MB

 

 

[RichardMH]

Think its a Topaz problem. DxO Photolab doesn't like it either.

[Dan C]

Hi @JeffGreen,

Thanks for your report and our sincerest apologies for the delayed response here. We are exceptionally busy following the release of V2 and we thank you for your continued patience and understanding here.

Are you able to provide a copy of this file that can open in AFP V1, but not in V2 for me?

Many thanks in advance

[JeffGreen]

Dan C,

As RichardMH suggested this was a Topaz problem - and seems to have been fixed with DeNoise 3.7

I don't keep the DNG files once I've finished using them as they are so large so I am now unable to reproduce the problem.
 

 

 

[Dan C]

No problem at all, thanks for confirming that for me!

[Giancarlo Fusco]

I have the same problem:

- the .dng files generated bt Topaz Denoise AI 3.7.1 cannot be opened in AP 2.0.4;
- in ACR and Photoshop 23 I have not problems.

The dng generated by DxO or Adobe work

[Dan C]

Hi @Giancarlo Fusco,

Sorry to hear you're having trouble! Can you please provide a copy of one of these .DNG files here for me?

Many thanks in advance

[Giancarlo Fusco]

Done! Many thanks

 

[Dan C]

Unfortunately I can't see any files attached to your reply - can you please try uploading this to the below link instead for me?

https://www.dropbox.com/request/j8fhL4K6TE1OzdSLpAou

Once uploaded, please let me know here

[RichardMH]

I still have this problem. Topaz haven't updated De Noise AI for some time. DxO Photolab and 3D LUT Creator don't like them either so I don't think its a APh problem. Do you want a file sent to the above link? 

[Giancarlo Fusco]

I have resend a Topaz DNG to Dan C by dropbox
Many thanks 

[Giancarlo Fusco]

In any case my opinion is that the problem is in Topaz, because, testing the DNG generated i see :

- with Luminar OK

- with ACR / LR OK

- with DxO Photolab fail

- with Capture One fail

- with Silkypix fail

 

[Dan C]

Many thanks for providing this for me! Our team are aware of issues caused by .DNG files from Topaz, as you've mentioned there are other creative apps that also struggle with these files - though our developers are investigating this further and looking at ways to better handle these files in the future.

In regards to the specific DNG file you have provided, the following is from Affinity Photo 2 2.0.4 on Windows, which opens the file in the Develop Persona as expected for me -

Can you please confirm for me, are you using Affinity Photo on macOS or Windows?

[Giancarlo Fusco]

Many thanks Dan C.
 

Something strange happened, I use Windows 10, now even to me AP 2.0.4 opens this file, while still not opening another generated in the same way.

Could it be that the file I sent you I had modified with ACR?

(DxO Photolab, however, still does not open it)

If you send me the link I send you the other file what I cannot open.
Sorry if I take advantage of your availability, but I just cannot understand .....

[Giancarlo Fusco]

[Giancarlo Fusco]

I have sent a new Topaz dng,  using the previous link🙂

[RichardMH]

I've been in touch with Topaz support and they say its a known problem with 3.7.0 that they hope to have fixed in 3.7.1. They suggest using tiffs. For me its not a problem with Photo AI.

[Giancarlo Fusco]

Good, many thanks Richard!

I use the 3.7.1 

[Dan C]

Apologies for the delayed response here & thanks for the further image provided - I can confirm I'm seeing the error with the second file provided and I will be sure to log this with our developers to see if we can handle this type of file better in the future, however as Richard has mentioned this appears to be an underlying issue with the DNG files that Topaz is generating, and not with the Affinity app directly.

[Giancarlo Fusco]

Thanks Dan, it's clear that the problem is in Topaz, any other DNG is opened by Affinity.
Ciao!