Unable to Activate Affinity V2 Universal License purchased through Mac App Store (split)

[Ruanaich]

I'm in the same boat. I purchased a universal license on Mac App Store. It didn't work so I tried again. Apple charged my credit card twice and includes a message that I would be unable to get refund if I downloaded the file.

I'm still unable to use  outside of the trial versions. A terrible launch experience so far.

[Mark.Sanchez]

I experienced the same problem. For all of us experiencing similar payment and licensing problems. It seems that Serif is NOT LISTENING or taking this issue for granted. I urge you to write a bad review on their apple App store and request apple to pull out their apps until Serif gets their act together! TERRIBLE TERRIBLE CUSTOMER SERVICE!

[SteveIOW]

I’ve requested a refund from Apple, I brought the licence from them and they have failed to provide the service I have paid for so as far as I’m concerned they have breached the contract. If they refuse the refund I’ll get the credit card company to claw it back. Being the customer the law is on your side. 

[StevenS]

On 11/15/2022 at 7:51 PM, Ruanaich said:

I'm still unable to use  outside of the trial versions.

Hi @Ruanaich, it seems from your account that you have been able to resolve the issue, but if you have not please contact affinity@serif.com and then let me know here you ticket number and I will be happy to take a closer look at this for you.

 

On 11/16/2022 at 12:34 AM, Mark.Sanchez said:

It seems that Serif is NOT LISTENING

Hi @Mark.Sanchez, we certainly are listening, we have been extremely busy since the V2 launch and we are extremely grateful for those you have remained patient whilst we've been getting back to everyone who has reached out for help. Looking at your account it does not seem you have been able to resolve this issue so if you too could send an email affinity@serif.com and then let me know your ticket number, we'll get you up and running. Unless of course you have already requested a refund as @SteveIOW has, in which case I apologise to both of you that we were unable to assist you in our usual timely manner and I hope that given the chance, we do better next time.

[alexandernst]

Same for me: 

 

I don't know what to do

 

 

[Linhua Wu]

Two weeks ago, through Appstore, I purchased twice. The first one failed, and refund.

Yesterday, I was forced to reactivate. Nightmare is coming.

I checked my account, I do have universal license of V2. So, I deleted affinity V2 three apps, reinstall from what provide inside website's account download linkage. I got trial license. I deleted apps, and download apps from Appstore cloud, each time, only one app of three activated automatically. For other two, no way to activate, or trial license after deactivate device & login. Begin 30-days trial again. Congratulations, you have more copies of trial!