boyuzhao Posted November 14, 2022 Posted November 14, 2022 • I haven't answered my emails in three days I'm a Chinese user.I use mastercard for payment. • It has been 3 days and there is no display of my purchase record and email.I spent a lot of money but didn't get the software. I didn't reply to your email, which totally wasted my time. It was a terrible experience. I have sent several emails but have not received any reply. Please reply as soon as possible when you receive the email. The bank card number has been sent to your email. I really need it urgently. Get back to me as soon as possible. I was so angry.It's really disappointing.The efficiency is too slow!!!!! Please reply to my email as soon as you see the post!!! Quote
boyuzhao Posted November 18, 2022 Author Posted November 18, 2022 bro,it's been eight days since I bought it, and I still haven't received the permit.I think I should have taken care of it Quote
boyuzhao Posted November 18, 2022 Author Posted November 18, 2022 (edited) Why did some people complain about other articles, and some staff took the initiative to contact them by email? This is really outrageous! Edited November 18, 2022 by boyuzhao Quote
boyuzhao Posted November 18, 2022 Author Posted November 18, 2022 I need to use the software. Get back to me! The email address is the same as this account Quote
carl123 Posted November 18, 2022 Posted November 18, 2022 5 minutes ago, boyuzhao said: I need to use the software. You should be able to use the trial version for 30 days until they clear the backlog of people that had payment problems Would that help you for now? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
Staff SFurniss Posted November 24, 2022 Staff Posted November 24, 2022 @boyuzhao Here's a link to an article on our forum covering failed payments. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/ Quote
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