AdamKrawacki Posted November 13, 2022 Share Posted November 13, 2022 Hi, I have the 30 day version of Affinity Publisher on my iPad. I want to buy the full version, but the App Store sends my bank the wrong authentication for the transaction. The bank has told me that there is a missing double authentication on this transaction. Is there any other way I can buy licences for this software? I bought Affinity Photo and Affinity Designer for my iPad one day earlier and the transactions went through flawlessly, instantaneously like many iPad apps I have bought. I would be grateful for any hints. Quote Link to comment Share on other sites More sharing options...
AdamKrawacki Posted November 14, 2022 Author Share Posted November 14, 2022 23 hours ago, AdamKrawacki said: Hi, I have the 30 day version of Affinity Publisher on my iPad. I want to buy the full version, but the App Store sends my bank the wrong authentication for the transaction. The bank has told me that there is a missing double authentication on this transaction. Is there any other way I can buy licences for this software? I bought Affinity Photo and Affinity Designer for my iPad one day earlier and the transactions went through flawlessly, instantaneously like many iPad apps I have bought. I would be grateful for any hints. Problem solved. Phone to Apple support. Settings. Reset network settings. Adding a second payment card. And Affinity Publisher app for iPad purchased. I have an email confirming the purchase from the App Store. But I don't see this licence in my Affinity account. Maybe it will appear in time 🤔 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 14, 2022 Share Posted November 14, 2022 3 hours ago, AdamKrawacki said: But I don't see this licence in my Affinity account. Maybe it will appear in time It appears when you sign-in to your Affinity ID (Store account) when you run the application. That step is optional, but if you skip it the Affinity Store won't know anything about your purchase from Apple. See if this FAQ helps: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
AdamKrawacki Posted November 14, 2022 Author Share Posted November 14, 2022 In my Affinity ID account I can only see purchases made on Thursday, namely Affinity Photo for iPad and Affinity Designer for iPad. These purchases were made without issue. I do not see today's purchase in Affinity ID, yet I have already opened Affinity Publisher for iPad, having already made the purchase. All I got from the App Store was email information (see photo). I am waiting for the receipt. Quote Link to comment Share on other sites More sharing options...
AdamKrawacki Posted November 14, 2022 Author Share Posted November 14, 2022 I have never received an email of this type before. Quote Link to comment Share on other sites More sharing options...
Dan C Posted December 1, 2022 Share Posted December 1, 2022 Hi @AdamKrawacki, We're sorry to hear you're having trouble with the activation process. My apologies for the delayed response, we are extremely busy following our V2 launch, many thanks for your continued patience and understanding here. If you you can see the 'Deactivate this device' option in My Account, but with no option to Register, then please select this Deactivate option and restart the Affinity app. Once reopened, this should automatically detect the previous purchase, activate the Affinity app & then offer the Register option within My Account. If the previous purchase isn't automatically detected after restarting the Affinity app, please select the 'Restore Purchases' option. Finally if this doesn't work please select the 'Buy Now' option - this should force refresh your account and detect the purchase from the App Store, you should not need to actually complete the purchase again. This should now allow you to access the software and offer the option to Register the purchase with your Affinity ID within My Account. I hope this helps! Quote Link to comment Share on other sites More sharing options...
AdamKrawacki Posted December 1, 2022 Author Share Posted December 1, 2022 I am up to date with Affinity support. After many attempts according to the instructions, we determined that I need to wait for an update to the application, which should solve the problem. Quote Link to comment Share on other sites More sharing options...
Dan C Posted December 1, 2022 Share Posted December 1, 2022 Thanks for letting me know Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.