Affinity shows different dpi when files are exported to InDesign

[Asbear]

 

Hello,

I am working with a designer for vinyl artwork. Im going to try to be brief about the issue I just got to know. Our designer have to export files to a printing house. This is the message I got: 

We’re working in Affinity Photo and Affinity Design. When we prepare the artwork for print in Affinity the cover images are both at the required 300 dpi and the sizes for all parts are also correct.

However, when received and examined by the print house, they report back that everything is wrong.

The print house is working with InDesign, but we don’t think there should be an incompatibility problem between the two programmes.

They fail to advise us on how to resolve the problems.

This is what the printing house says:

- the labels have too much ink/colour-application too high: 324% instead of the allowed 300% maximum

- still lower resolution images are used on the sleeve: 127 dpi and 141 dpi instead of high resolution 300 dpi.

 

The strange thing is that in Affinity it says that the colors on the labels are 300%.

And the dpi is 300..

 

Why is InDesign showing lower dpi than 300?

 

I don't have the oppurtunity to show you the files.

Im just frustrated, since its a deadline soon, and want to snoop around to see if this is a usual problem, or if it is an easy fix?

Best regards,

Edited November 9, 2022 by Asbear

[EmT]

Hi @Asbear

If possible could you upload the files to the dropbox link below so we can investigate this further.

https://www.dropbox.com/request/4ZiDHsXOMANEGZiXHRdh