Mark Ingram Posted November 17, 2022 Share Posted November 17, 2022 1 hour ago, bayuprahara said: I can't activate it after I press the activation button, what happens is just like the following picture. Do you get any error messages at all? Or is it just that you cannot click the "ACTIVATE" button? Quote Link to comment Share on other sites More sharing options...
bayuprahara Posted November 17, 2022 Share Posted November 17, 2022 1 hour ago, LeeThorpe said: Hi bayuprahara, As the above says, the instructions I gave are for people who purchased via App stores, so don't click buy now! As you purchased from ourselves, you should only need to sign in with your account after clicking "already purchased" Try restarting your mac >loading the app again, click already purchased, then sign in Lee Ok. I have reboot iPad_I have no problem with the apps on iMac_ and sign in with my Affinity account, but it's still failed. Even, I did it more than 3 times. Could it caused by the OS version? As I said, I installed/activated the apps successfully on iMac Monterey. Thank you, Lee Quote Link to comment Share on other sites More sharing options...
bayuprahara Posted November 17, 2022 Share Posted November 17, 2022 1 hour ago, Mark Ingram said: Do you get any error messages at all? Or is it just that you cannot click the "ACTIVATE" button? No error messages, and I can click 'activate' button, but it doesn't responded after I clicked. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 17, 2022 Share Posted November 17, 2022 1 hour ago, bayuprahara said: No error messages, and I can click 'activate' button, but it doesn't responded after I clicked. Do you have a firewall? It will be attempting to communicate with our server at this point. Quote Link to comment Share on other sites More sharing options...
bayuprahara Posted November 17, 2022 Share Posted November 17, 2022 12 minutes ago, Mark Ingram said: Do you have a firewall? It will be attempting to communicate with our server at this point. No, I don't have a firewall. If there is, it means it's already installed by default on my device. And, actually I don't really understand about firewalls. Are you telling me to have a firewall? Quote Link to comment Share on other sites More sharing options...
opt-novels Posted November 18, 2022 Share Posted November 18, 2022 I’m also experiencing the same issue/s activating the 2022 Affinity V2 Universal License on iPad. Tried all the solutions provided in this thread to no avail, and created an affinity forum account solely to post/follow this thread for updates. Previously purchased V1 of both Affinity Photo and Designer for iPad (both apps are currently installed on my device). I have not tried activating the V2 Universal License via desktop on my MacBook Pro. Unfortunately I need to reclaim disk space before proceeding with the desktop app downloads — I just recently cancelled my Adobe CC subscription in order to switch to Affinity Universal apps. Quote Link to comment Share on other sites More sharing options...
Juan Garcia Posted November 24, 2022 Share Posted November 24, 2022 (edited) Same here. I purchased this via the AppStore. It doesn't work. and that thing of buying it again and cancelling the confirmation didn't work. The Restore purchase doesn't work. I think Affinity simply messed it up with the In-App Purchases via the App Store. I requested a refund and I will try to buy it again from their site if the bundle is still available. If not. Pirate bay already has it. I quite disappointed. I cannot "remove the background" or any other AI tasks that the macOS Ventura allows us to do for free. Now I found the team cannot even deal with In-App Purchases. As I said once I get refunded I will give it a try trying to buy directly from the store if the bundle still has the 40% discount. Edited November 24, 2022 by Jun Garcia improve the grammar. I wrote this quite in a sloppy manner Quote Link to comment Share on other sites More sharing options...
bayuprahara Posted November 24, 2022 Share Posted November 24, 2022 1 hour ago, Jun Garcia said: As I said once I get refunded I will give it a try trying to buy directly from the store if the bundle still has the 40% discount. I bought a Universal license through the Affinity store, and still can't activate the app. I'm currently waiting for an email reply from Affinity since last November 7th. Juan Garcia 1 Quote Link to comment Share on other sites More sharing options...
Juan Garcia Posted November 24, 2022 Share Posted November 24, 2022 8 hours ago, bayuprahara said: I bought a Universal license through the Affinity store, and still can't activate the app. I'm currently waiting for an email reply from Affinity since last November 7th. Come on guys!!! We WANT TO SUPPORT YOU. We want you to make the product better. Take our "complaints" as feedback. Most of us are returning customers and you cannot deliver the licenses that we bought? This needs to be resolved ASAP or you will not be trusted to make a v3 of the product. Quote Link to comment Share on other sites More sharing options...
Juan Garcia Posted November 24, 2022 Share Posted November 24, 2022 On 11/17/2022 at 2:43 PM, Mark Ingram said: Do you have a firewall? It will be attempting to communicate with our server at this point. Are you serious? ports 80 or 8080s or 443s don't get blocked by consumer's firewalls present in macOS or Windows. Cannot talk about the Windows Store because I would not touch it with a 10 feet pole, but Apple's AppStore APIs for restoring purchases work with the macOS firewall on. @Mark Ingram the issue is simple. YOU messed it up. This is causing us that paid for the product to show support to find out that the product does not get delivered. Please DEBUG end to end a purchase via all the stores and find out what part on your end is rejecting / not recognising the purchase. Is this attitude of "it works on my computer, you're at fault" that made me hit the panic button and request a refund. Now I really do not trust you. No offence, but it looks like all affinity v2 was created by cheap labour. Please prove me wrong because I enjoy v1 and I want to see a v3 in the future with all our feedback. I am still waiting for my email to support, knowing you have a high volume of issues, and willing to buy v2 again once all this glitch gets resolved. Also, an admission of guilt and an explanation of what is going on and the progress on it would make us to feel better. Quote Link to comment Share on other sites More sharing options...
bayuprahara Posted November 29, 2022 Share Posted November 29, 2022 I want to give you the latest news of the problem I'm experiencing. After I received assistance from the Affinity support team via email, I was finally able to activate Affinity Universal V2 on my iMac and iPad. The method suggested by the Affinity team is to change my password using only numbers and letters, without any special characters (my old password used special characters). Thanks to the Affinity team, and everyone who helped me to solve my problem. Old Bruce 1 Quote Link to comment Share on other sites More sharing options...
geertdecang Posted November 30, 2022 Share Posted November 30, 2022 20 hours ago, bayuprahara said: I want to give you the latest news of the problem I'm experiencing. After I received assistance from the Affinity support team via email, I was finally able to activate Affinity Universal V2 on my iMac and iPad. The method suggested by the Affinity team is to change my password using only numbers and letters, without any special characters (my old password used special characters). Thanks to the Affinity team, and everyone who helped me to solve my problem. This works for me too ! Thank you so much bayuprahara 1 Quote Link to comment Share on other sites More sharing options...
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