PascalMou Posted June 22, 2022 Posted June 22, 2022 Hello I don't understand but on my download & key product page I have no link to re-install my app. Thanks Quote
walt.farrell Posted June 22, 2022 Posted June 22, 2022 Welcome to the Serif Affinity forums, @PascalMou. That usually means that you purchased from Apple (Mac App Store), or from Microsoft (Microsoft Store), not from Serif directly. And in those cases, you must download from the other store you used for your purchase. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Dan C Posted June 22, 2022 Posted June 22, 2022 @PascalMou, Welcome to the Affinity Forums I've checked the Affinity account under your forum email address and I can see you've registered a purchase from the Mac App Store previously, so you will need to download and install the app from there, rather than the Affinity Store website, as Walt has mentioned above. I hope this helps! walt.farrell 1 Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.