kwikmugs Posted May 9, 2022 Share Posted May 9, 2022 Hi I open up Affinity Designer and open up a file to print, but when i got to either set up printer properties or to print it just closes down the software. attched is recent log 2dc84066-a6d1-4dfd-9312-59f170f6b62c.dmp Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted May 9, 2022 Staff Share Posted May 9, 2022 Hi Kwikmugs, Welcome to the forums! Please could you tell me if you have tried reinstalling your printer driver to see if this solves this issue? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
kwikmugs Posted May 9, 2022 Author Share Posted May 9, 2022 (edited) 1 hour ago, Callum said: Hi Kwikmugs, Welcome to the forums! Please could you tell me if you have tried reinstalling your printer driver to see if this solves this issue? Thanks C Just reinstalled printer software and still the same, just closes down Edited May 9, 2022 by kwikmugs Quote Link to comment Share on other sites More sharing options...
Alfred Posted May 9, 2022 Share Posted May 9, 2022 Can you work around the problem by exporting to PDF and then printing from your PDF viewer? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
kwikmugs Posted May 9, 2022 Author Share Posted May 9, 2022 (edited) 4 minutes ago, Alfred said: Can you work around the problem by exporting to PDF and then printing from your PDF viewer? I print mugs and i normally use paint.net, but with the queens jubilee the official logo is purple, but paint.net prints the purple as maroon, but Affinity prints these as they should be in purple Edited May 9, 2022 by kwikmugs Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted May 9, 2022 Staff Share Posted May 9, 2022 Hi Kwikmugs, I'm just looking into your crash report I should hopefully have more information soon. What kind of printer are you using and has the printer worked previously with Affinity? C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
kwikmugs Posted May 9, 2022 Author Share Posted May 9, 2022 4 minutes ago, Callum said: Hi Kwikmugs, I'm just looking into your crash report I should hopefully have more information soon. What kind of printer are you using and has the printer worked previously with Affinity? C Its an Epson ET2711 and it has worked with affinity on many ocassions Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted May 11, 2022 Staff Share Posted May 11, 2022 Unfortunately the crash log isn't providing us with much information. Please could you follow the below guide to send me a copy of your event viewer logs so I can see if there is any information that might help us? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
kwikmugs Posted February 7, 2023 Author Share Posted February 7, 2023 On 5/11/2022 at 10:11 AM, Callum said: Unfortunately the crash log isn't providing us with much information. Please could you follow the below guide to send me a copy of your event viewer logs so I can see if there is any information that might help us? Thanks C @Callum It is happening again, so i attached the application logs Applicationlogs.evtx Csystemlogs.evtx Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.