crashes

[kwikmugs]

Hi

 

I open up Affinity Designer and open up a file to print, but when i got to either set up printer properties or to print it just closes down the software.

attched is recent log

2dc84066-a6d1-4dfd-9312-59f170f6b62c.dmp

[Callum]

Hi Kwikmugs,
Welcome to the forums!

Please could you tell me if you have tried reinstalling your printer driver to see if this solves this issue?

Thanks
C

[kwikmugs]

1 hour ago, Callum said:

Hi Kwikmugs,
Welcome to the forums!

Please could you tell me if you have tried reinstalling your printer driver to see if this solves this issue?

Thanks
C

Just reinstalled printer software and still the same, just closes down

Edited May 9, 2022 by kwikmugs

[Alfred]

Can you work around the problem by exporting to PDF and then printing from your PDF viewer?

[kwikmugs]

4 minutes ago, Alfred said:

Can you work around the problem by exporting to PDF and then printing from your PDF viewer?

I print mugs and i normally use paint.net, but with the queens jubilee the official logo is purple, but paint.net prints the purple as maroon, but Affinity prints these as they should be in purple

Edited May 9, 2022 by kwikmugs

[Callum]

Hi Kwikmugs,

I'm just looking into your crash report I should hopefully have more information soon. What kind of printer are you using and has the printer worked previously with Affinity?

C

[kwikmugs]

4 minutes ago, Callum said:

Hi Kwikmugs,

I'm just looking into your crash report I should hopefully have more information soon. What kind of printer are you using and has the printer worked previously with Affinity?

C

Its an Epson ET2711 and it has worked with affinity on many ocassions

[Callum]

Unfortunately the crash log isn't providing us with much information. Please could you follow the below guide to send me a copy of your event viewer logs so I can see if there is any information that might help us?

Thanks
C

[kwikmugs]

On 5/11/2022 at 10:11 AM, Callum said:

Unfortunately the crash log isn't providing us with much information. Please could you follow the below guide to send me a copy of your event viewer logs so I can see if there is any information that might help us?

Thanks
C

@Callum It is happening again, so i attached the application logs

Applicationlogs.evtx Csystemlogs.evtx