Jump to content

Saving crashes app on Mac OS Monterrey 12.3.1 (21E258) - Every time


Recommended Posts

This is an error that I get EVERY time. I've even created workflows to work around it. Every FIRST run of the program when I try to save with the export persona, the app crashes when opening the save dialog. I've recorded this on video (see attachment). Sometimes it will crash when creating a new folder. 

Link to comment
Share on other sites

  • Moderators

Hi @budaloco,

Does this freeze occur on first run of the program since the Mac was booted? Does it occur if you were to try exporting a blank document in the export persona?

Could you send over a screenshot of your 'About This Mac' overview so I can see your specs?

I would also suggest resetting Designer to it's default settings by following the below:

  1. Close down Designer and go to Applications in Finder
  2. Hold down Ctrl Click on Designer and Click 'Open' whilst still holding down Ctrl
  3. This will prompt for a new menu 'Clear User Data' with three boxes ticked, press clear at the bottom right hand corner
  4. Reboot your Mac and try exporting again.
Link to comment
Share on other sites

  • 3 weeks later...

This error happens every time. The first two times I try to export I always end up forcibly closing the app. It's really Annoying. I´ll try to reset the options....I´ll loose the settings I've configured but that's ok. 

 

Thanks!

 

Specs below.

image.thumb.png.02e00c6e6904f0f024e8a2deaa5f1e81.pngimage.png.abd6d12d64cd2bccc2dadf5fbfadd8e9.png

Link to comment
Share on other sites

  • Moderators

Hi @budaloco,

Just to confirm, is the location your exporting to a Cloud storage service such as Dropbox/Onedrive? We generally recommend saving and exporting files on a local drive to avoid issues such as freezes, the files can then be moved to Cloud storage after. 🙂

Link to comment
Share on other sites

  • Moderators
3 minutes ago, jubarbie said:

I have the exact same issue but I do not use any Cloud Storage service

Have you tried the previously mentioned app reset to it's default settings? Instructions are below.

On 5/4/2022 at 11:51 AM, NathanC said:

I would also suggest resetting Designer to it's default settings by following the below:

  1. Close down Designer and go to Applications in Finder
  2. Hold down Ctrl Click on Designer and Click 'Open' whilst still holding down Ctrl
  3. This will prompt for a new menu 'Clear User Data' with three boxes ticked, press clear at the bottom right hand corner
  4. Reboot your Mac and try exporting again.

 

Link to comment
Share on other sites

@NathanC I'm sorry to tell you that I'm still experiencing this bug.

I was currently working on a document this morning and I just experienced a crash while I was trying to export using Export Persona.

So clearing User Data didn't seem to resolve the issue. Once again I am not using any Cloud storage system.

The app crashes while I'm navigating through my folders on the modal window

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.