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Designer crash to desktop (ntdll.dll)


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By working on a more complex lineart (Pentool) designer crashes to desktop without warning.

Eventlog screenshot attached.

Used Desinger version: 1.10.5.1342
Graphics driver: 30.0.15.1215 (nVidia Game Ready Driver 512.15)
GPU: NVidia 1050Ti
OS: Windows 10 x64
Memory: 32 GiB

(Btw your broad is broken! I cant upload anything and the whole Javastuff is not loading properly. Console says some stuff were deprecated. No scriptblocker or adblocker used.)

Eventlog output for the Designer:

Name der fehlerhaften Anwendung: Designer.exe, Version: 1.10.5.1342, Zeitstempel: 0x622266de
Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.19041.1566, Zeitstempel: 0x1be73aa8
Ausnahmecode: 0xc0000374
Fehleroffset: 0x00000000000ff249
ID des fehlerhaften Prozesses: 0x5698
Startzeit der fehlerhaften Anwendung: 0x01d848ebbb95cafe
Pfad der fehlerhaften Anwendung: C:\Program Files\Affinity\Affinity Designer\Designer.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: b5f20b82-eb17-4bd2-a28c-1c9a9e74d72d
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

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Hi @Pockenfresse,

Sorry to hear you're having trouble!

This isn't a crash I've seen previously, can you please confirm for me:

  • Are you using the latest update of Windows? (other reports of 'ntdll.dll' online suggest ensuring Windows is fully up to date)
  • Does this happen in one document only, or in any file?
  • You mention this happens with the Pen tool - is this when creating a stroke, or when editing a pre-existing curve?
  • What are your settings under Edit > Preferences > Performance? (a screenshot would be perfect)

Can you also please open Windows Run (Windows Key + R) then paste the following string and press OK:

%AppData%\Affinity\Designer\1.0\CrashReports\reports

In the window that opens, please select the 3 most recently created .DMP files, then upload these to your reply here.
Many thanks in advance :)

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