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Purchased Affinity Photo and did not get product key


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Hi, 

I just purchased Affinity photo and the money has been removed from my account but I do not see any product key or anything saying the purchase was successful, although I do not have the money anymore. 

Thanks in advance. 

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Which store did you buy Affinity Photo from?

There is no product key for purchases from the Windows Store and Apple Store.

You have to log in with the account data in the stores where you made the purchase. You can simply download the programme there.

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Affinity Suite V1.10.5.1342
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If you did purchase directly from Serif, then if you did not see something saying the purchase was successful it is possible it did not complete.

When this happens, which is often a sign of a problem with the browser, a browser extension, or the network, it is common for your bank to reserve the funds for a period of time. If this has happened, then when enough time has passed the bank will assume the transaction failed, and release the funds back to you.

When someone from the Serif staff is available they may be able to provide additional information.

 

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
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  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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