NickTK2024 Posted January 15, 2022 Share Posted January 15, 2022 Good afternoon all, I have an issue with my affinity designer on windows 10. When I am using my affinity designer on windows 10 with 16gb of ram. After a few minutes of use/strokes of my vector pen, affinity designer becomes "not responding" the only way to use it again is to use my task manager. This is a constant loop and is affecting my output of work for my business. Please help me :( Quote Link to comment Share on other sites More sharing options...
v_kyr Posted January 15, 2022 Share Posted January 15, 2022 Hi and welcome! Do you make use of Graphics card related Open CL hardware acceleration in Affinity Designer, is that option enabled under the Designer Preferences -> Performance settings? - If yes try to disable that, restart Designer and try if it behaves differently then. - You can also check your Win OS installed GPU driver version in case Affinity has problems with that one. Otherwise if the above don't change anything, look for possible written out crash reports and post them into the forum for further inspection. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
NickTK2024 Posted January 16, 2022 Author Share Posted January 16, 2022 Good afternoon @v_kyr, thank you so much for reply I have investigated these and nothing improves. I cannot upload the dmp file. it seems to be "uploading" constantly with no resolution. Quote Link to comment Share on other sites More sharing options...
NickTK2024 Posted January 16, 2022 Author Share Posted January 16, 2022 the.dmp file has now attached 😫 157775f3-621f-4348-ae22-267a6c108713.dmp Quote Link to comment Share on other sites More sharing options...
v_kyr Posted January 16, 2022 Share Posted January 16, 2022 What graphics card (GPU) and GPU driver do you have/use in your Win box? - Did you tried to disabled OpenCL hardware acceleration in the performance preferences of AD? Your dump file tells that the app crashes in KERNALBASE.dll due to an read access violation, which indicates that the software is trying to access a protected memory area and this incorrect access is denied here ... Quote Operating system: Windows NT 6.2.19041 1023 CPU: amd64 family 6 model 158 stepping 10 12 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0x0 Process uptime: 13 seconds Thread 0 (crashed) 0 KERNELBASE.dll + 0x34ed9 rax = 0x000000cc00000009 rdx = 0x00000221520f2640 rcx = 0x0000000000000000 rbx = 0x000002212dae1a50 rsi = 0x000002212d4daff8 rdi = 0x000002212dae1a50 rbp = 0x000000ccee3fe600 rsp = 0x000000ccee3fdea0 r8 = 0x0000000000000000 r9 = 0x000000ccee3fd898 r10 = 0x0000000000000004 r11 = 0x00000221520f2ba0 r12 = 0x000002212b307210 r13 = 0x0000000000008000 r14 = 0x0000000000000000 r15 = 0x0000000000000000 rip = 0x00007fff84bc4ed9 Found by: given as instruction pointer in context 1 Serif.Interop.Persona.ni.dll + 0x288f8bd rbp = 0x000000ccee3fe6c0 rsp = 0x000000ccee3fe610 rip = 0x00007ffea071f8bd Found by: previous frame's frame pointer 2 Serif.Interop.Persona.ni.dll + 0x2889fa0 rbp = 0x000000ccee3fe720 rsp = 0x000000ccee3fe6d0 rip = 0x00007ffea0719fa0 Found by: previous frame's frame pointer 3 Serif.Interop.Persona.ni.dll + 0x2834158 rbp = 0x000000ccee3fe7a0 rsp = 0x000000ccee3fe730 rip = 0x00007ffea06c4158 Found by: previous frame's frame pointer 4 clr.dll + 0x224e rbp = 0x000000ccee3fe7d0 rsp = 0x000000ccee3fe7b0 rip = 0x00007fff6a85224e Found by: previous frame's frame pointer 5 clr.dll + 0x251e rbp = 0x000000ccee3fe7d0 rsp = 0x000000ccee3fe7d0 rip = 0x00007fff6a85251e Found by: stack scanning 6 Serif.Interop.Persona.dll + 0x9a043d rsp = 0x000000ccee3fe840 rip = 0x00007ffea3c5043d Found by: stack scanning 7 USER32.dll + 0xfe74 rsp = 0x000000ccee3fe850 rip = 0x00007fff863cfe74 Found by: stack scanning 8 USER32.dll + 0xe858 rsp = 0x000000ccee3fe880 rip = 0x00007fff863ce858 Found by: stack scanning 9 clr.dll + 0x16b260 rsp = 0x000000ccee3fe8c0 rip = 0x00007fff6a9bb260 Found by: stack scanning 10 WindowsBase.ni.dll + 0x1b108 rsp = 0x000000ccee3fe8f0 rip = 0x00007ffee3ceb108 Found by: stack scanning 11 clr.dll + 0x19fcc6 rsp = 0x000000ccee3fe900 rip = 0x00007fff6a9efcc6 Found by: stack scanning 12 WindowsBase.ni.dll + 0x1b108 rsp = 0x000000ccee3fe910 rip = 0x00007ffee3ceb108 Found by: stack scanning ... Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
NickTK2024 Posted January 16, 2022 Author Share Posted January 16, 2022 Graphics card is NVIDIA GeForce RTX 2060 the driver details are: NVIDIA 10/01/2022 30.0.15.1123 yes i have disabled CL Quote Link to comment Share on other sites More sharing options...
v_kyr Posted January 16, 2022 Share Posted January 16, 2022 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
NickTK2024 Posted January 16, 2022 Author Share Posted January 16, 2022 I have changed the things required and downloaded the driver. It is still doing it Quote Link to comment Share on other sites More sharing options...
v_kyr Posted January 16, 2022 Share Posted January 16, 2022 Make a posting into the Designer Bugs found on Windows forum section, so the devs can take a look at it. Add your crash dump file and all related informations (Win version, Affinity Designer version, GPU type and driver version etc.). Also take a look at which Affinity Designer release version you actualy use and if some beta version allready may have fixed some issues here! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
NickTK2024 Posted January 17, 2022 Author Share Posted January 17, 2022 Good morning. sorry for not coming back to you sooner. When i use the vector brush tool i have the issues. when I use any other too, the not responding happens. Very strange indeed Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted January 18, 2022 Staff Share Posted January 18, 2022 On 1/17/2022 at 9:10 AM, Nick Tophilia Kreations said: Good morning. sorry for not coming back to you sooner. When i use the vector brush tool i have the issues. when I use any other too, the not responding happens. Very strange indeed I've had a look at the DMP file and sadly it doesn't show anything other what @v_kyrhas pointed out. Could you just try going into Preferences again and setting the Display to WARP and then restart the app and see if the same happens when you use any of the tools? Also, does the program actually crash as in close down or does it freeze and stay on screen? Quote Link to comment Share on other sites More sharing options...
NickTK2024 Posted January 18, 2022 Author Share Posted January 18, 2022 Good afternoon. It freezes and stays on screen. I have changed it to warp but still does the same thing Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted January 19, 2022 Staff Share Posted January 19, 2022 22 hours ago, Nick Tophilia Kreations said: I have changed it to warp but still does the same thing Can you just try causing the freeze and calling up Task Manager and right clicking on Affinity Designer and select Create Dump. That will then create a dump file of whats happening. If you can then upload the file to our Dropbox here. As Designer isn't crashing and closing, i suspect the previous DMP file you posted was from an earlier crash. This new one should tell us more Also it would be worth just trying the beta, which you can download from here and see if this acts any better. It installs alongside the release build and gets its own shortcut. Quote Link to comment Share on other sites More sharing options...
AlessioFB Posted January 20, 2022 Share Posted January 20, 2022 (edited) Hi, I am also experimenting many crashes (mostly while using brushes). It just crashed to I created the DMP file from Task Manager. (It's 3 GB, where should I upload it?) I already ran a scan for corrupted files and I already deactivated graphic acceleration. Edited January 20, 2022 by AlessioFB Quote Link to comment Share on other sites More sharing options...
NunoF Posted October 22, 2022 Share Posted October 22, 2022 Hello Same here. Started today. Nothing changed expect installing a few new fonts but I have removed them again and freezes after a few clicks and then crashes. Last version. Quote Link to comment Share on other sites More sharing options...
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