ShadowCat Posted December 27, 2021 Posted December 27, 2021 Hi there, as the title says, my app had crash and I can't even restart my laptop. The file that i opened was 30x28cm.ai Im using MacOS Big Sur, Ver 11.6.1 Thanks for your help in first. Screenshot 2021-12-27 at 10.39.48 AM.pxd.zip Screenshot 2021-12-27 at 10.41.51 AM copy.pxd.zip
v_kyr Posted December 27, 2021 Posted December 27, 2021 Hi and welcome! Looks like you attached some Pixelmator Pro files (had to look with a HeX editor inside those folder structures), which isn't of much help here at all for people to see what the problems might be! - Do instead some usual more common screenshots as JPG/PNG file formats, so people can see what you attached Also look for possible Affinity and MacOS crash dump reports! ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
R C-R Posted December 27, 2021 Posted December 27, 2021 7 hours ago, v_kyr said: Looks like you attached some Pixelmator Pro files They are not of any real help, just showing a screenshot of an AI file open in AP zoomed in to show 19% of the document. It does not offer any info about a crash: All 3 1.10.8, & all 3 V2.6 Mac apps (currently 2.6.4); 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Staff stokerg Posted January 7, 2022 Staff Posted January 7, 2022 Hi @ShadowCatand Welcome to the Forums, In order to see whats happening, we really need a copy of the .AI file you are importing. Could you attach it and i can help further
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