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Posted

Rather than simply repeating the words of the topic title when you create a new thread, please use the original post to provide more details about the problem (for example, which version of Windows you’re using, and whether you’re trying to open or place the files that you’re ‘getting’).

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Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)

Posted

Hi @RyanMelo,

Welcome to the Affinity Forums :)

Sorry to hear you're having trouble! As Alfred has requested, we're going to need some more information to investigate this issue for you.

Can you please confirm:

  • Does this happen with any file from your Downloads folder?
  • What about the same file in a different location (such as your desktop)?
  • Does File > New create a document, or does the app crash?
  • Do you see any error messages or crash reports on screen when the app closes?

Many thanks in advance!

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