mbettosai Posted November 30, 2021 Share Posted November 30, 2021 hi guys, I got an issue with my account library (or the purchase list in it). see I just bought the add-ons from your store recently. and then when I want to install it automatically via My Account Manager in the software (btw it's the 1.10.4.1198 version), the add-on that I bought isn't detected. And when I tried to Re-sync my library it keeps failing every time. I tried to reinstall the software as I submit this post. hope it will resolve the issue. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 30, 2021 Share Posted November 30, 2021 Welcome to the Serif Affinity forums, @mbettosai. 9 hours ago, mbettosai said: And when I tried to Re-sync my library it keeps failing every time. More details would help. What is the error, exactly? Perhaps you could attach a screenshot if it's still failing? Signing out, and signing in to My Account again, may help resolve it. mbettosai and Callum 1 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.5 Link to comment Share on other sites More sharing options...
mbettosai Posted December 6, 2021 Author Share Posted December 6, 2021 Thank you for the reply, Walt. That's it! I have resolved it. It seems that all I have to do was signing out and back in again (from the software). The software automatically detected the item that I've bought from Affinity store. You were right on the money there, Walt. Thanks for your reply again. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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