Organic Posted November 25, 2021 Posted November 25, 2021 Affinity Photo has always been unstable - but more so in the last week - to the extent I cannot use it professionally anymore. I crashes randomly - often after 10 mins of work - but different times - different activities. If I repeat the steps it will not crash the second time. Sometimes it crashes when I'm not even using the program (when working in another program like Chrome or Notepad++). Using version 1.10.4.1198. Windows 10. ASUS ROG laptop GL503VD with Nvidia GeForce GTX1050 (using) and Intel HD graphics 630. Using two screens - one 2K. My computer is very stable. I keep it updated. I don't have problems with any other software - adobe, DaVinci, CuBase, etc. No real support centre? We have to post here publicly? Wow. I have work to do, so I can't be spending hours on forums trying to get a "professional" program running. This shouldn't be happening. I don't see hardware acceleration under Peformance. I've checked out DigitalVisuals 1 Quote
Joachim_L Posted November 25, 2021 Posted November 25, 2021 4 minutes ago, Organic said: I don't see hardware acceleration under Peformance. Organic 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed
DigitalVisuals Posted November 25, 2021 Posted November 25, 2021 I have always several problems, but What I have detected yesterday with a naber, That using Photo is very heavy for my Intel i5 - 10400F. That's the reason that using mostly brushes or also export can give freezor or completely crash the Programm. And It make no sense ob hardware is off or on. I was thinking that the memory of 32 gb was the problem, but that's no problem at all. For all security I need to say I using as OS Window 11 build 2200-xxxx The picture let see the using of een barnard dust brush Quote Windows 11 (Home)-build: 23H2- build 22631.2715 - 64 bits. 11e generatie Intel(R) Core(TM) i7-11700K @ 32,60GHz. Ram: 80 GB DDR4 -3200 Mhz- 32" breedbeeld Gpu: Inno3d Geforce 3060 -12GB OC-studiodriver: 555-85 - XP-Pen star03 - mastodon.nl /@digitalvisuals - Social network: digitalvisuals.nl Affinity Photo2.5.2 - Designer 2.5.2- Publisher 1.10 - ArtRage 6 - Lumina Aurora - ArtRage.
Organic Posted November 26, 2021 Author Posted November 26, 2021 (edited) Thanks, nice of people to respond so quickly. But if I can edit a 4K video with Davinci Resolve on my PC with some heavy colour grading and effects, editing a still photo should be a walk in the park. My Pc is an Intel i7-7700HQ. I'm not using brushes - just cropping photos, putting on some text, general graphic design for websites. There isn't one task that triggers the crash. Affinity just crashes randomly - sometime when I'm doing nothing. (The computer doesn't crash - just Affinity). Its a software bug. I see the Hardware Acelleration check box (Enable OpenCL) now - so I'll uncheck that and see how goes. Thanks Joachim_L This is my general load with Affinity open. Edited November 26, 2021 by Organic Quote
Joachim_L Posted November 26, 2021 Posted November 26, 2021 1 minute ago, Organic said: Affinity just crashes randomly You should upload some of your crash reports here for the developers to examine. Organic 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed
Organic Posted November 26, 2021 Author Posted November 26, 2021 Thanks for that. Only one crash report was saved from yesterday. But it crashed over 10 times (what a day!) - so not sure if it captured the cause? 63b6260f-56a9-4fc3-badd-1361f327a2c9.dmp Quote
Organic Posted November 26, 2021 Author Posted November 26, 2021 Unticking the Hardware Acelleration check box (Enable OpenCL) - seems to have done the trick. It hasn't crashed now for a few hours. Joachim_L, Callum and RichardMH 3 Quote
DigitalVisuals Posted November 26, 2021 Posted November 26, 2021 Today trying to get something to create on format A3 landscape with png's as base. Wel the first items I could place, the fiift one I could place but then nothing anymore. Could only close with alt F4. High CPU and memory use. I have no found any crash reports from the last week. I have a logfile from today, maby you have something with it. BTW... I have also PS 2021 and I have use it to make the picture I wanted with no problems, no high GPU and memory use. Log.txt Quote Windows 11 (Home)-build: 23H2- build 22631.2715 - 64 bits. 11e generatie Intel(R) Core(TM) i7-11700K @ 32,60GHz. Ram: 80 GB DDR4 -3200 Mhz- 32" breedbeeld Gpu: Inno3d Geforce 3060 -12GB OC-studiodriver: 555-85 - XP-Pen star03 - mastodon.nl /@digitalvisuals - Social network: digitalvisuals.nl Affinity Photo2.5.2 - Designer 2.5.2- Publisher 1.10 - ArtRage 6 - Lumina Aurora - ArtRage.
RichardMH Posted November 26, 2021 Posted November 26, 2021 A clean install of your graphics drivers might help with hardware acceleration if you want to run it. There is that option in the NVIDIA Geforce experience app. DigitalVisuals 1 Quote
DigitalVisuals Posted November 27, 2021 Posted November 27, 2021 Yes I know and alreday done some time ago. I have today search some more, after I set in win 11 set off the hardware acceleration for the GPU, it looks that this has a positive effect, for me ofcourse, in the working of AP 1.10.4 For now I'am cross my fingers Quote Windows 11 (Home)-build: 23H2- build 22631.2715 - 64 bits. 11e generatie Intel(R) Core(TM) i7-11700K @ 32,60GHz. Ram: 80 GB DDR4 -3200 Mhz- 32" breedbeeld Gpu: Inno3d Geforce 3060 -12GB OC-studiodriver: 555-85 - XP-Pen star03 - mastodon.nl /@digitalvisuals - Social network: digitalvisuals.nl Affinity Photo2.5.2 - Designer 2.5.2- Publisher 1.10 - ArtRage 6 - Lumina Aurora - ArtRage.
DigitalVisuals Posted November 27, 2021 Posted November 27, 2021 23 hours ago, Studio97Visuals said: Yes I know and alreday done some time ago. I have today search some more, after I set in win 11 set off the hardware acceleration for the GPU, it looks that this has a positive effect, for me ofcourse, in the working of AP 1.10.4 For now I'am cross my fingers Well, this was not a solution. I could only make this picture in beta 1.10.3 without lockup the programm. v 1.10.4 was lockup when I use a mask to the red item with a small soft brush. There was no crash report made. Quote Windows 11 (Home)-build: 23H2- build 22631.2715 - 64 bits. 11e generatie Intel(R) Core(TM) i7-11700K @ 32,60GHz. Ram: 80 GB DDR4 -3200 Mhz- 32" breedbeeld Gpu: Inno3d Geforce 3060 -12GB OC-studiodriver: 555-85 - XP-Pen star03 - mastodon.nl /@digitalvisuals - Social network: digitalvisuals.nl Affinity Photo2.5.2 - Designer 2.5.2- Publisher 1.10 - ArtRage 6 - Lumina Aurora - ArtRage.
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