GFS Posted October 27, 2021 Share Posted October 27, 2021 I bought Affinity Photo in 2015 from the Mac App Store. (I have the email receipt) I can't remember when, but quite some time ago it stopped being recognised by Affinity Photo's account process, which appears during update. I'm not interested in the extras, so I just carried on regardless. Unfortunately!!! I now find with the update to 1.10.3 that AFP has a major problem and is crashing constantly. Simply opening the Export As... dialog, crashes the app. So... I downloaded the current beta, to see if it would work. It is asking me for an Account ID and a Product key. I'm guessing that I've never had a product key, since I purchased through the Mac App Store. So I'm stuck in a vicious circle. It doesn't recognise the Mac App Store vs as being installed even though I have it open/running!!! Could someone please tell me how I can get AFP (and perhaps AFD which I also have) to recognise the Mac App Store purchases? My client would be very grateful if I could send him his images today! (Okay... I got around the exporting by downloading 1.9.3... but still). Quote Grumpy, but faithful (watch out all you cats) Link to comment Share on other sites More sharing options...
Alfred Posted October 27, 2021 Share Posted October 27, 2021 22 minutes ago, GFS said: So... I downloaded the current beta, to see if it would work. It is asking me for an Account ID and a Product key. I'm guessing that I've never had a product key, since I purchased through the Mac App Store. So I'm stuck in a vicious circle. It doesn't recognise the Mac App Store vs as being installed even though I have it open/running!!! Is your MAS version installed in the default location? 23 minutes ago, GFS said: (Okay... I got around the exporting by downloading 1.9.3... but still). I thought the MAS only offered the latest retail release. How were you able to install version 1.9.3? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/ProAffinity Designer/Photo/Publisher 2 for iPad • iPadOS 15.7.9 (iPad Air 2) Link to comment Share on other sites More sharing options...
walt.farrell Posted October 27, 2021 Share Posted October 27, 2021 46 minutes ago, GFS said: So... I downloaded the current beta, to see if it would work. It is asking me for an Account ID and a Product key. I'm guessing that I've never had a product key, since I purchased through the Mac App Store. So I'm stuck in a vicious circle. It doesn't recognise the Mac App Store vs as being installed even though I have it open/running!!! The betas on Mac require a prior retail release, as I understand the process. 23 minutes ago, Alfred said: How were you able to install version 1.9.3? Perhaps @GFS downloaded from Serif, and it's running as a 10-day trial? Quote -- Walt Desktop: Windows 11 Pro, version 22H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 22H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Affinity Photo 1.10.6 (.1665) and 2.2.0 and 2.2.0. beta/ Affinity Designer 1.10.6 (.1665) and 2.2.0 and 2.2.0 beta / Affinity Publisher 1.10.6 (.1665) and 2.2.0 and 2.2.0 betaiPad Pro M1, 12.9", iPadOS 16.6.1, Apple Pencil 2, Magic Keyboard Affinity Photo 1.10.7 and 2.2.0 and 2.2.0 beta/ Affinity Designer 1.10.7 and 2.2.0 and 2.2.0 beta/ Affinity Publisher 2.2.0 and 2.2.0 beta Link to comment Share on other sites More sharing options...
GFS Posted October 27, 2021 Author Share Posted October 27, 2021 I have a retail purchase. I bought it on the Mac App Store. I've run the betas frequently in the past. Particularly in the early days. The question is... how do I get Affinity Photo to recognise that my purchase is installed ... and even running??? Yes, I downloaded 1.9.3 from Serif website and ran it as a Trial. 29 minutes ago, Alfred said: Is your MAS version installed in the default location? Yes. Quote Grumpy, but faithful (watch out all you cats) Link to comment Share on other sites More sharing options...
walt.farrell Posted October 27, 2021 Share Posted October 27, 2021 24 minutes ago, GFS said: The question is... how do I get Affinity Photo to recognise that my purchase is installed ... and even running??? The 1.10.3 beta will not recognize a 1.10.3 MAS copy. For that you need a 1.10.4 beta which does not exist yet. Alfred 1 Quote -- Walt Desktop: Windows 11 Pro, version 22H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 22H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Affinity Photo 1.10.6 (.1665) and 2.2.0 and 2.2.0. beta/ Affinity Designer 1.10.6 (.1665) and 2.2.0 and 2.2.0 beta / Affinity Publisher 1.10.6 (.1665) and 2.2.0 and 2.2.0 betaiPad Pro M1, 12.9", iPadOS 16.6.1, Apple Pencil 2, Magic Keyboard Affinity Photo 1.10.7 and 2.2.0 and 2.2.0 beta/ Affinity Designer 1.10.7 and 2.2.0 and 2.2.0 beta/ Affinity Publisher 2.2.0 and 2.2.0 beta Link to comment Share on other sites More sharing options...
GFS Posted October 27, 2021 Author Share Posted October 27, 2021 19 minutes ago, walt.farrell said: The 1.10.3 beta will not recognize a 1.10.3 MAS copy Ahhh... stumped. Thanks for the info Walt. FWIW... Time Machine has saved the day once again, in the short term. 1.10.1 works fine. walt.farrell 1 Quote Grumpy, but faithful (watch out all you cats) Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.