madPXL Posted August 5, 2021 Share Posted August 5, 2021 Hi, I have an artboard project with several frames but it crashes with the new version of affinity designer. Here is the log attached. crash.rtf Quote https://twitter.com/madpxl Link to comment Share on other sites More sharing options...
Staff Jon P Posted August 5, 2021 Staff Share Posted August 5, 2021 Hey @madPXL Can you upload the problematic file here and we'll take a look Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
madPXL Posted August 5, 2021 Author Share Posted August 5, 2021 Hey @Jon P File uploaded! Best, Quote https://twitter.com/madpxl Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 6, 2021 Staff Share Posted August 6, 2021 Hi madPXL, Is the file crashing immediately on open for you or are you doing some things in the file first? The file is opening for me without a problem, however I don't have the 'Tobi Greek Cyrillic' font used in the document. Would it be possible for you to attach that font to the link from Jon P please? Quote Link to comment Share on other sites More sharing options...
madPXL Posted August 6, 2021 Author Share Posted August 6, 2021 Hi @Sean P Font uploaded to the dropbox link. The file crashes immediately when I try to do something like select or move the radial blur of the artboard "home 01c" for example. Sometimes the file crashes immediately. Quote https://twitter.com/madpxl Link to comment Share on other sites More sharing options...
madPXL Posted August 10, 2021 Author Share Posted August 10, 2021 Any updates @Sean P @Jon P? Quote https://twitter.com/madpxl Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 13, 2021 Staff Share Posted August 13, 2021 Hi madPXL, Sorry for the delay, unfortunately we've not been able to reproduce the crash you're getting - I'm able to open the file up without an issue and able to move the Radial glow object on 'home 01c'. I've tried both on my iMac running Catalina and also on a MacBook Pro running Big Sur 11.4. Would it be possible for you to attach a video showing the steps you're taking from File > Open to reproduce the crash please? Quote Link to comment Share on other sites More sharing options...
madPXL Posted August 13, 2021 Author Share Posted August 13, 2021 Hi @Sean P Thanks for the update, video uploaded to the dropbox link! Quote https://twitter.com/madpxl Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 13, 2021 Staff Share Posted August 13, 2021 Thanks for the video - that's been incredibly helpful! I've actually been able to reproduce it now - initially I was selecting the Radial Blur object in the Layers Panel and then interacting with it - however it looks like its actually caused by the Pattern Layer object when that is selected. I was able to cut out object right down to just a few objects and can make it crash with that. I'll get that passed on to development - thanks again for your help and patience. Quote Link to comment Share on other sites More sharing options...
madPXL Posted August 13, 2021 Author Share Posted August 13, 2021 Good news! Waiting for the next update Quote https://twitter.com/madpxl Link to comment Share on other sites More sharing options...
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