Affinity not working after Windows Update

[lfazzi]

So guys, I know it's not your fault, but I'm reporting it just as well to let you know - in case it happens to someone else. Yesterday at dawn my Windows updated and after that no Affinity app works anymore. I tried all 3 and the bug persists: you click to launch the app, the splash screen appears and after that... nothing. The app closes and disappears. I tried compatibility modes on Windows and it didn't work, I tried to install and reinstall Affinity apps and nothing works. Affinity version of all apps: 1.9.2
Windows 10 version: 20H2 Compilation: 19042.1052

[walt.farrell]

What release of Windows 10 were you running before?

[lfazzi]

 Windows 10 Home Single Language
Version    20H2 ( 19042.1052)
 

[walt.farrell]

17 minutes ago, lfazzi said:

 Windows 10 Home Single Language
Version    20H2 ( 19042.1052)
 

That's what I thought you said you just updated to. I wondered what you updated from? Or did you mean you did a normal, minor, Windows update while staying on 20H2?

However, that really should not matter as the problem I was thinking of (that 20H2 caused) was fixed in 1.9.0.

You might try the following:

1. Press the Windows key and R. You'll get a Run dialog box.
2. In the Open field, type or paste: %appdata%\affinity
3. Press OK, and you'll get a File Manager window. It will have directories for Designer, Photo, and Publisher (if you have all 3).
4. In each, there will be a 1.0 directory, and in the 1.0 directory for each application there will be a log.txt file. That file may have some interesting information to help diagnose your problem.
5. Also, in the 1.0 directory for each application, there will be a CrashReports directory, and a Reports directory within that. This may have some DMP files. If any of them have a timestamp that matches the time you tried (and failed) to start the application, it will have useful information.

Also, you might see if the Windows Application Event Log shows anything interesting at the time of the crashes. You can find information about accessing it in this FAQ article:

 

[lfazzi]

thank you; you really helped me; now, where can i find a contact with affinity to send these logs/report? I tried to find the references on the Windows site/support and, like everything from Microsoft, there is only vague information about this specific error.

[walt.farrell]

You can post them here if you want, and possibly one of us can identify the problem.

Or you can wait, and when the Serif team gets to this bug report they can give you a private upload link.

[lfazzi]

Forget it, I found out that other non-Affinity apps aren't working either, it's a 100% windows update problem, a corrupted file that even through cmd isn't resolving.

thank you anyway

[Komatös]

Start Windows in safe mode and uninstall the faulty update.