Dual Monitor Color Bug

[radicalotter]

Please view the video for the bug.

The background of the document remains white (which means that it is not due to the colour profile of the monitor, most likely a software issue?), only the fill of the shape is displayed in wrong colour for some reason. This also happens with jpg with white background/color in it.

I have tried turning off hardware accelerator but it doesnt fix the issue. Basic things like  restarting, disconnecting and reconnecting monitor doesnt work as well. Didnt recall having such issue before until last week.

Version is the newest 1.9.2 on windows 10

Edited April 4, 2021 by radicalotter
additional info regarding version

[GarryP]

Welcome to the forums @radicalotter

That’s strange.
Looking at the video, at around the 12 second mark, when you move the window to the second monitor, the Rectangle layer in the Navigator is coloured yellow-ish (as it is on the first monitor) while it is coloured white on the canvas (yellow-ish on the first monitor).
I haven’t upgraded to 1.9.2 yet so I can say if it’s a problem with the latest version but if you can share a problematic document then people can experiment for themselves on their own set-ups and maybe that will help them come up with some ideas.
Also, your brushes are yellow-ish, which isn’t something I can remember seeing before.
If you can give

• the spec’s of both of your monitors;
• your video card types and driver versions;
• say which graphics card is driving which monitor;
• give a screenshot of your Colour and Performance Preferences dialogs...

...then someone should be able to come up with something.

[radicalotter]

23 hours ago, GarryP said:

Welcome to the forums @radicalotter

That’s strange.
Looking at the video, at around the 12 second mark, when you move the window to the second monitor, the Rectangle layer in the Navigator is coloured yellow-ish (as it is on the first monitor) while it is coloured white on the canvas (yellow-ish on the first monitor).
I haven’t upgraded to 1.9.2 yet so I can say if it’s a problem with the latest version but if you can share a problematic document then people can experiment for themselves on their own set-ups and maybe that will help them come up with some ideas.
Also, your brushes are yellow-ish, which isn’t something I can remember seeing before.
If you can give

• the spec’s of both of your monitors;
• your video card types and driver versions;
• say which graphics card is driving which monitor;
• give a screenshot of your Colour and Performance Preferences dialogs...

...then someone should be able to come up with something.

oh yes indeed i just noticed the 12s thing! thx for ur reply here are the specs

monitor:
DELL S2240L
Lenovo Legion 5

video card:
RTX 2060 driving both monitor




Idt its a problematic file as it happens with all the documents I have once created and also created after 1.9.2

 

Edited April 5, 2021 by radicalotter

[Andy05]

I can't reproduce this on my 3-display setup over here (windows 10, laptop display + 2 different external displays, all three Full HD resolution). Colours stay true. But then again, my displays have been colour calibrated via Spyder and using their profiles. 

What happens, if you move a window with a white page i. e. in MS word (or similar) from one display to the other? Is that staying white on both? 

[radicalotter]

On 4/8/2021 at 4:27 AM, Andy05 said:

I can't reproduce this on my 3-display setup over here (windows 10, laptop display + 2 different external displays, all three Full HD resolution). Colours stay true. But then again, my displays have been colour calibrated via Spyder and using their profiles. 

What happens, if you move a window with a white page i. e. in MS word (or similar) from one display to the other? Is that staying white on both? 

I tried with Words recently and there was no issue with the colour, when i create a white square, it is a white. Color calibration shouldnt b an issue as it should affect the whole monitor but the canvas of the affinity photo document remains white, only the square is affected (or in other cases, jpg etc)

[Dan C]

Hi @radicalotter,

Our sincerest apologies for the delayed responses here, we're working to clear a backlog of tickets that occurred during the release of 1.9.2 & 1.9.3 whilst working from home, so many thanks for your patience and understanding.

I believe this is an issue with the colour profile(s) applied to your monitors, as Affinity use document-to-screen conversion using these profiles and they can occasionally cause issues.

Please follow the steps outlined in the below FAQ -

Does this resolve the issue for you please?

[radicalotter]

1 hour ago, Dan C said:

Hi @radicalotter,

Our sincerest apologies for the delayed responses here, we're working to clear a backlog of tickets that occurred during the release of 1.9.2 & 1.9.3 whilst working from home, so many thanks for your patience and understanding.

I believe this is an issue with the colour profile(s) applied to your monitors, as Affinity use document-to-screen conversion using these profiles and they can occasionally cause issues.

Please follow the steps outlined in the below FAQ -

Does this resolve the issue for you please?

Hey Dan,

When affinity updated it fixed the issue alongside w it but thank you so much for the help anyway! 

Cheers