Liv 2021 Posted March 26, 2021 Posted March 26, 2021 Hi, I bought the affinity photo app for Mac. But the download does not work. It stops after a few seconds. I tried it several times. There is enough of free space on my Mac ... I don't know why this does not work?
R C-R Posted March 28, 2021 Posted March 28, 2021 Did you buy from the Mac App Store or from the Affinity Store? What OS version does your Mac run? All 3 1.10.8, & all 3 V2.6 Mac apps (currently 2.6.4); 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Liv 2021 Posted March 29, 2021 Author Posted March 29, 2021 (edited) Thank you for answering! I bought it from the Affinity Store. My Mac runs on 10.14.6 (18G8022) (Mojave) Every time I start the download, it stops. Edited March 29, 2021 by Liv 2021
wonderings Posted March 29, 2021 Posted March 29, 2021 does it say failed download? Restart your computer as well as your network and try again.
Liv 2021 Posted March 29, 2021 Author Posted March 29, 2021 Thank you! It says "Download is stopped". I added a screenshot. (Angehalten = stopped.) Restarting: I did this already a few times. This has never happened before, I am working with different programs like Scrivener and Vellum. There was never a problem downloading something.
Staff Callum Posted April 17, 2021 Staff Posted April 17, 2021 Hi Liv 2021, Welcome to the forums I apologise for the delayed response. Have you since been able to download Affinity without issues? Thanks C Please tag me using @ in your reply so I can be sure to respond ASAP.
Liv 2021 Posted April 17, 2021 Author Posted April 17, 2021 @Callum, Hi and thank you very much! I wrote to the support team and they finally helped me with the download. :-) Thank you! Callum 1
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