Download doesn't work

[Liv 2021]

Hi, I bought the affinity photo app for Mac. But the download does not work. It stops after a few seconds. I tried it several times.

There is enough of free space on my Mac ... I don't know why this does not work?

 

[R C-R]

Did you buy from the Mac App Store or from the Affinity Store? What OS version does your Mac run?

[Liv 2021]

Thank you for answering!
I bought it from the Affinity Store. My Mac runs on 10.14.6 (18G8022) (Mojave)

Every time I start the download, it stops. 

Edited March 29, 2021 by Liv 2021

[wonderings]

does it say failed download? Restart your computer as well as your network and try again. 

[Liv 2021]

Thank you!

It says "Download is stopped". I added a screenshot. (Angehalten = stopped.)

Restarting: I did this already a few times. 

This has never happened before, I am working with different programs like Scrivener and Vellum. There was never a problem downloading something.
 

[Callum]

Hi Liv 2021,

Welcome to the forums I apologise for the delayed response.

Have you since been able to download Affinity without issues?

Thanks

C

[Liv 2021]

@Callum,

Hi and thank you very much! 
I wrote to the support team and they finally helped me with the download. :-)

Thank you!