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Posted (edited)

Hi all,

just wanted to get the new "my account" feature going.

Tried to login / register, each programm is crashing to desktop without any error.

No crashreports found in %AppData%\Affinity\Designer\1.0\CrashReports

 

Please help.

Thanks and kind regards

Thomas

 

 

Edited by Loit
Posted

Welcome to the forums @Loit,

Where did you purchase them, Apple or MS Stores, or directly from Serif/Affinity?

 

Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win11 Home Version:24H2, Build: 26100.1742: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD; Wacom Intuos 3 PTZ-431W

Posted

Windows 10 Pro 

Gigabyte Aero

I9 10thgen

64GBDRAM

Built-in RTX2080

Thunderbolt3 attached RTX3080

serif purchased

I Photo 1.9 and it stops after the splash screen... retry... get repeat.

I will locate old installer and replace this until it is stable.

 

Posted
15 hours ago, Loit said:

Hi all,

just wanted to get the new "my account" feature going.

Tried to login / register, each programm is crashing to desktop without any error.

No crashreports found in %AppData%\Affinity\Designer\1.0\CrashReports

 

Please help.

Thanks and kind regards

Thomas

 

 

I'm having same problem please help

Posted
14 hours ago, Ron P. said:

Welcome to the forums @Loit,

Where did you purchase them, Apple or MS Stores, or directly from Serif/Affinity?

 

directly from Serif/Affinity they show in my account

  • Staff
Posted
16 hours ago, Loit said:

Hi all,

just wanted to get the new "my account" feature going.

Tried to login / register, each programm is crashing to desktop without any error.

No crashreports found in %AppData%\Affinity\Designer\1.0\CrashReports

 

Please help.

Thanks and kind regards

Thomas


This is fixed in the latest beta builds. However, to get around this issue in the retail build, please follow the instruction listed in this FAQ: https://forum.affinity.serif.com/index.php?/topic/128969-fixed-affinity-apps-no-longer-start-after-installing-the-windows-10-october-2020-20h2-update/

Latest betas can be downloaded from here:

https://forum.affinity.serif.com/index.php?/topic/134264-affinity-designer-windows-customer-beta-191952/
https://forum.affinity.serif.com/index.php?/topic/134261-affinity-photo-windows-customer-beta-191952/

 

Hope that helps.

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