Loit Posted February 10, 2021 Posted February 10, 2021 (edited) Hi all, just wanted to get the new "my account" feature going. Tried to login / register, each programm is crashing to desktop without any error. No crashreports found in %AppData%\Affinity\Designer\1.0\CrashReports Please help. Thanks and kind regards Thomas Edited February 10, 2021 by Loit cop1985 1 Quote
Ron P. Posted February 10, 2021 Posted February 10, 2021 Welcome to the forums @Loit, Where did you purchase them, Apple or MS Stores, or directly from Serif/Affinity? Quote Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win11 Home Version:24H2, Build: 26100.1742: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD; Wacom Intuos 3 PTZ-431W
Loit Posted February 11, 2021 Author Posted February 11, 2021 (edited) Thank you. Directly from serif. Running on Windows not iOS if that matters. Edit tried again via designer, and i got the message regarding reporting crashreports. So here it is. 97c38ed6-37a2-404a-9a2b-11b44055428d.dmp Edited February 11, 2021 by Loit Quote
fmotta Posted February 11, 2021 Posted February 11, 2021 Windows 10 Pro Gigabyte Aero I9 10thgen 64GBDRAM Built-in RTX2080 Thunderbolt3 attached RTX3080 serif purchased I Photo 1.9 and it stops after the splash screen... retry... get repeat. I will locate old installer and replace this until it is stable. Quote
cop1985 Posted February 11, 2021 Posted February 11, 2021 15 hours ago, Loit said: Hi all, just wanted to get the new "my account" feature going. Tried to login / register, each programm is crashing to desktop without any error. No crashreports found in %AppData%\Affinity\Designer\1.0\CrashReports Please help. Thanks and kind regards Thomas I'm having same problem please help Quote
cop1985 Posted February 11, 2021 Posted February 11, 2021 14 hours ago, Ron P. said: Welcome to the forums @Loit, Where did you purchase them, Apple or MS Stores, or directly from Serif/Affinity? directly from Serif/Affinity they show in my account Quote
Staff Leigh Posted February 11, 2021 Staff Posted February 11, 2021 16 hours ago, Loit said: Hi all, just wanted to get the new "my account" feature going. Tried to login / register, each programm is crashing to desktop without any error. No crashreports found in %AppData%\Affinity\Designer\1.0\CrashReports Please help. Thanks and kind regards Thomas This is fixed in the latest beta builds. However, to get around this issue in the retail build, please follow the instruction listed in this FAQ: https://forum.affinity.serif.com/index.php?/topic/128969-fixed-affinity-apps-no-longer-start-after-installing-the-windows-10-october-2020-20h2-update/ Latest betas can be downloaded from here: https://forum.affinity.serif.com/index.php?/topic/134264-affinity-designer-windows-customer-beta-191952/https://forum.affinity.serif.com/index.php?/topic/134261-affinity-photo-windows-customer-beta-191952/ Hope that helps. Quote
Loit Posted February 11, 2021 Author Posted February 11, 2021 Sorry @Leigh I doublechecked the color profil as told, and the correct one was already chosen. So unfortunately no bug fix. Quote
Staff Leigh Posted February 12, 2021 Staff Posted February 12, 2021 17 hours ago, Loit said: Sorry @Leigh I doublechecked the color profil as told, and the correct one was already chosen. So unfortunately no bug fix. I would suggest you try one of the latest beta builds to see if the works for you. https://forum.affinity.serif.com/index.php?/forum/32-beta-software-forums/ Quote
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