Affinity Designer & Photo 1.9 crashing when login in

[Loit]

Hi all,

just wanted to get the new "my account" feature going.

Tried to login / register, each programm is crashing to desktop without any error.

No crashreports found in %AppData%\Affinity\Designer\1.0\CrashReports

 

Please help.

Thanks and kind regards

Thomas

 

 

Edited February 10, 2021 by Loit

[Ron P.]

Welcome to the forums @Loit,

Where did you purchase them, Apple or MS Stores, or directly from Serif/Affinity?

 

[Loit]

Thank you.

Directly from serif. 

Running on Windows not iOS if that matters. 

Edit

tried again via designer, and i got the message regarding reporting crashreports.

So here it is.

97c38ed6-37a2-404a-9a2b-11b44055428d.dmp

Edited February 11, 2021 by Loit

[fmotta]

Windows 10 Pro 

Gigabyte Aero

I9 10thgen

64GBDRAM

Built-in RTX2080

Thunderbolt3 attached RTX3080

serif purchased

I Photo 1.9 and it stops after the splash screen... retry... get repeat.

I will locate old installer and replace this until it is stable.

 

[cop1985]

15 hours ago, Loit said:

Hi all,

just wanted to get the new "my account" feature going.

Tried to login / register, each programm is crashing to desktop without any error.

No crashreports found in %AppData%\Affinity\Designer\1.0\CrashReports

 

Please help.

Thanks and kind regards

Thomas

 

 

I'm having same problem please help

[cop1985]

14 hours ago, Ron P. said:

Welcome to the forums @Loit,

Where did you purchase them, Apple or MS Stores, or directly from Serif/Affinity?

 

directly from Serif/Affinity they show in my account

[Leigh]

16 hours ago, Loit said:

Hi all,

just wanted to get the new "my account" feature going.

Tried to login / register, each programm is crashing to desktop without any error.

No crashreports found in %AppData%\Affinity\Designer\1.0\CrashReports

 

Please help.

Thanks and kind regards

Thomas

This is fixed in the latest beta builds. However, to get around this issue in the retail build, please follow the instruction listed in this FAQ: https://forum.affinity.serif.com/index.php?/topic/128969-fixed-affinity-apps-no-longer-start-after-installing-the-windows-10-october-2020-20h2-update/

Latest betas can be downloaded from here:

https://forum.affinity.serif.com/index.php?/topic/134264-affinity-designer-windows-customer-beta-191952/
https://forum.affinity.serif.com/index.php?/topic/134261-affinity-photo-windows-customer-beta-191952/

 

Hope that helps.

[Loit]

Sorry @Leigh

I doublechecked the color profil as told, and the correct one was already chosen.

So unfortunately no bug fix.

 

[Leigh]

17 hours ago, Loit said:

Sorry @Leigh

I doublechecked the color profil as told, and the correct one was already chosen.

So unfortunately no bug fix.

 

I would suggest you try one of the latest beta builds to see if the works for you. https://forum.affinity.serif.com/index.php?/forum/32-beta-software-forums/