Desmond Posted September 26, 2015 Share Posted September 26, 2015 I had this problem yesterday, after I learned to check that I am editing on the correct layer I played around with levels, then then the clone stamp tool and then tried the liquify persona. When I dragged on the screen the squares moved but the image never changed. So I went back to the Photo persona and tried the burn tool. No matter what I did or what layer I selected no changes showed on the image. Until I touched the zoom slider. It was a small image that was at 125%, I moved it to 100%, then back to 125% and suddenly all the changes I had tried to make on the image appeared. The liquify adjustment I had made, all the burning I had tried - and after that every adjustment I tried showed immediately. Could this have something to do with the fact that it is the trial version or would that not make a difference? Today it is working fine. Quote Link to comment Share on other sites More sharing options...
Desmond Posted September 26, 2015 Author Share Posted September 26, 2015 Update: It just happened again. I did a fair amount of editing and everything worked fine. Until I switched to Safari to look up batch processing and then went back to edit the photo. I don't know if it's related to switching screens but now no adjustments are showing - the first thing I tried to do was 'flood selection' and nothing happened. Then I tried the burn tool again and it didn't show. A crop worked. I went down to the history option and dragged the "position" slider and it mentions the adjustments I have tried to make but they don't show. As I drag the position slider back I see the early adjustments I made but when I get to the point where it played up again no adjustments show. The paint mixer works, it says the assistant added a new raster layer[?] and since that happened the other adjustments are working as I try them - it's just the previous adjustments that I tried when it started playing up that still don't show. Quote Link to comment Share on other sites More sharing options...
Paul Bravery Posted September 26, 2015 Share Posted September 26, 2015 Hi Desmond, What is your Mac's spec & what year of manufacture? It sounds like a video card issue. Paul. Quote Link to comment Share on other sites More sharing options...
Desmond Posted September 26, 2015 Author Share Posted September 26, 2015 Hi Desmond, What is your Mac's spec & what year of manufacture? It sounds like a video card issue. Paul. I bought it brand new 2 weeks ago. Quote Link to comment Share on other sites More sharing options...
Paul Bravery Posted September 26, 2015 Share Posted September 26, 2015 I bought it brand new 2 weeks ago. Hi Desmond, One thing that may work, is to hold the Ctrl key down when opening Affinity Photo to reset the app. I'm not sure if the issue is with the Intel Iris Pro video card or not, maybe one of the devs will know. Do you know what other apps/processes are running on your iMac as well as Affinity Photo? It may also be a resource issue, if you have too many resource hungry or graphics intensive apps open. I've attached my iMac's spec & I have no video lag: Paul. Quote Link to comment Share on other sites More sharing options...
Desmond Posted September 26, 2015 Author Share Posted September 26, 2015 Hi Desmond, One thing that may work, is to hold the Ctrl key down when opening Affinity Photo to reset the app. I'm not sure if the issue is with the Intel Iris Pro video card or not, maybe one of the devs will know. Do you know what other apps/processes are running on your iMac as well as Affinity Photo? It may also be a resource issue, if you have too many resource hungry or graphics intensive apps open. I've attached my iMac's spec & I have no video lag: iMac.jpg Paul. Could it be a video card thing? because when I go back through the history my first adjustments show up, then there is a gap where it played up, then the adjustments show again after that gap when it started working again - can the video card cause the program not to show edits? I can still flip between the app and Safari without any issues on safari. There are no other apps running besides safari which I used to look up the problem. Quote Link to comment Share on other sites More sharing options...
Paul Bravery Posted September 26, 2015 Share Posted September 26, 2015 Could it be a video card thing? because when I go back through the history my first adjustments show up, then there is a gap where it played up, then the adjustments show again after that gap when it started working again - can the video card cause the program not to show edits? I can still flip between the app and Safari without any issues on safari. There are no other apps running besides safari which I used to look up the problem. Hi Desmond, I was interpreting your original description of the problem as a video card problem because it seemed that there was a lag between doing an edit & being able to see the result. If Affinity Photo is not behaving itself, try holding down the Ctrl (control) key when starting up Affinity Photo, this will re-set it & hopefully iron out any issues. Let me know if this works. Paul. Quote Link to comment Share on other sites More sharing options...
Desmond Posted September 26, 2015 Author Share Posted September 26, 2015 At the moment I am working with it since restarting the computer and it is working fine [for now]. Not that it has anything to do with restarting the computer, it has happened on two separate occasions both between shutting the computer down and starting it up again. If I end up buying this software I need to know that it can start and run flawlessly without any bugs like this. For now I'm busy trying to find the eyedropper/colour selection tool - it doesn't seem to have one? When I choose the 'paint' brush I don't see any options for selecting a colour. Quote Link to comment Share on other sites More sharing options...
Desmond Posted September 26, 2015 Author Share Posted September 26, 2015 Ok, I found the eyedropper - very well hidden under a menu - should be on the side bar .... Quote Link to comment Share on other sites More sharing options...
Paul Bravery Posted September 26, 2015 Share Posted September 26, 2015 At the moment I am working with it since restarting the computer and it is working fine [for now]. Not that it has anything to do with restarting the computer, it has happened on two separate occasions both between shutting the computer down and starting it up again. If I end up buying this software I need to know that it can start and run flawlessly without any bugs like this. For now I'm busy trying to find the eyedropper/colour selection tool - it doesn't seem to have one? When I choose the 'paint' brush I don't see any options for selecting a colour. Hi Desmond, The Eyedropper tool is in the Swatches palette & also the Colours palette: It needs to be dragged to the area to be measured: Paul. Quote Link to comment Share on other sites More sharing options...
Desmond Posted September 26, 2015 Author Share Posted September 26, 2015 Hi Desmond, The Eyedropper tool is in the Swatches palette & also the Colours palette: Screen Shot 2015-09-26 at 19.46.45.png It needs to be dragged to the area to be measured: Screen Shot 2015-09-26 at 19.47.00.png Paul. Thanks for the help Paul. Do I know you from any of the photography forums or facebook groups in NZ? I have the NZ wedding photographers and second shooters group. Quote Link to comment Share on other sites More sharing options...
Paul Bravery Posted September 26, 2015 Share Posted September 26, 2015 No worries, you're welcome. Maybe Facebook. I don't belong to any photography groups. I'm in Riverhead, north west of Auckland City. Quote Link to comment Share on other sites More sharing options...
Desmond Posted September 26, 2015 Author Share Posted September 26, 2015 No worries, you're welcome. Maybe Facebook. I don't belong to any photography groups. I'm in Riverhead, north west of Auckland City. Ok, I suppose you would have recognised me otherwise - I'm usually known for blowing things up with my photography :) http://desmond-downs.blogspot.co.nz/2010/07/flash-sound-activated-flash-trigger.html https://www.youtube.com/watch?v=kpAgQ12t8z4 Paul Bravery 1 Quote Link to comment Share on other sites More sharing options...
Paul Bravery Posted September 26, 2015 Share Posted September 26, 2015 Wow, that appeals to my inner pyromaniac! Desmond 1 Quote Link to comment Share on other sites More sharing options...
Desmond Posted September 26, 2015 Author Share Posted September 26, 2015 Wow, that appeals to my inner pyromaniac! I've wired my camera flash to an ignition coil which gives me a 20 000 volt spark when I take a picture. More than enough to ignite acetylene in my microwave :) Quote Link to comment Share on other sites More sharing options...
Desmond Posted September 27, 2015 Author Share Posted September 27, 2015 I suppose if nobody can give me an answer to this problem I'll be buying Photoshop Elements again this week, Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted September 28, 2015 Staff Share Posted September 28, 2015 Did you try Paul's advice and reset the app back to it's defaults? This can be done by holding down the CTRL key while launching the app. Quote Link to comment Share on other sites More sharing options...
Gear maker Posted September 28, 2015 Share Posted September 28, 2015 Your wife must hate you. I hope you do clean out the microwave after you get done. :D Desmond 1 Quote iMac (27-inch, Late 2009) with macOS Sierra Link to comment Share on other sites More sharing options...
Desmond Posted September 28, 2015 Author Share Posted September 28, 2015 Did you try Paul's advice and reset the app back to it's defaults? This can be done by holding down the CTRL key while launching the app. The thing is that I hadn't changed any of the defaults because I was only just trying the program for the first time since learning how to switch between layers to get the clone stamp tool to work - I hadn't changed any defaults before that. There were no settings that I adjusted. After that I worked with it for about 15 minutes trying different adjustments that all worked - then suddenly they stopped working and all it took was a movement of the zoom slider to make everything I had done for 5 minute start showing up. It has done this twice now [the second time didn't take a movement of the zoom slider to get it right, it just didn't come right]. If it had done it right from the start of opening it up I would try the reset but when a program works for 15 minutes before starting to play up there has to be another issue. I may give it one more try with the reset tomorrow night [busy tonight] but how can you trust a program that takes 15 minutes to play up - you never know when it will do it again in the middle of important processing. Quote Link to comment Share on other sites More sharing options...
Desmond Posted September 28, 2015 Author Share Posted September 28, 2015 Your wife must hate you. I hope you do clean out the microwave after you get done. :D That microwave is no more :) Airbag vs Microwave Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted October 1, 2015 Staff Share Posted October 1, 2015 I may give it one more try with the reset tomorrow night [busy tonight] but how can you trust a program that takes 15 minutes to play up - you never know when it will do it again in the middle of important processing. Did the reset improve things for you? Would love to find out why you're having issues as i'm unable to replicate it here. Quote Link to comment Share on other sites More sharing options...
Desmond Posted October 1, 2015 Author Share Posted October 1, 2015 Did the reset improve things for you? Would love to find out why you're having issues as i'm unable to replicate it here. I haven't tried the program again, I've been busy trying out the batch processing ability of NX-D to determine whether I will use that or not rather. Quote Link to comment Share on other sites More sharing options...
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