BirgitM Posted February 7, 2021 Share Posted February 7, 2021 Good morning When cropping an object, the app always crashes as soon as I select "new layer with mask" and then click "apply". iPad mini iOS current App current It started crashing with the update. So far I have not had any problems. Many greetings Birgit Guten Morgen, beim Objekt freistellen stürzt die App neuerdings immer ab, sobald ich zum Beispiel „neue Ebene mit Maske“ auswähle und dann „anwenden“ klicke. iPad mini iOS aktuell App aktuell Es hat mit dem Update angefangen abzustürzen. Bisher hatte ich keine Probleme. Viele Grüße Birgit Quote Link to comment Share on other sites More sharing options...
DM1 Posted February 8, 2021 Share Posted February 8, 2021 Hi Birgitta, that’s not good. New Layer with Mask is working ok for me. Have you tried a hard reset of your iPad to free up any reserved ram? That sometimes fixes issues following updates. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
BirgitM Posted March 10, 2021 Author Share Posted March 10, 2021 Good morning, yes, I have. And I have brought everything up to date. (Updates) It still does not work. Greetings Birgit Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 10, 2021 Staff Share Posted March 10, 2021 Hi @BirgitM, Can you attach a screen recording of this in action? Make sure you turn on Show touches in the app's General Preferences. Quote Link to comment Share on other sites More sharing options...
BirgitM Posted March 10, 2021 Author Share Posted March 10, 2021 (edited) Hey, I don't quite understand what you mean. I have now taken photos where it always crashes. Ok? My English is not good enough to find the right words This is the German version. It always happens when I click on "apply". Persona/ refine persona/area Edited March 10, 2021 by BirgitM Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 11, 2021 Staff Share Posted March 11, 2021 Does this happen for all your files? Or is it specific to this project? Quote Link to comment Share on other sites More sharing options...
BirgitM Posted March 11, 2021 Author Share Posted March 11, 2021 All files. I did another hard reboot yesterday. IOS update made and the app deleted and reloaded. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 11, 2021 Staff Share Posted March 11, 2021 I see. Please follow this guide on how to create a screen recording: https://support.apple.com/guide/ipad/ipad08a40f3b/ipados . Make sure you turn on "Show touches" (Touch-Punkte einblended) in Preferences > General Quote Link to comment Share on other sites More sharing options...
BirgitM Posted March 11, 2021 Author Share Posted March 11, 2021 Thank you for the link. I did not know that yet. Here comes a video. I have already tried all possible variations. It always crashes Thanks for the help. I hope you can help me. IMG_8394.MP4 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 12, 2021 Staff Share Posted March 12, 2021 Thanks. Issue now logged. BirgitM 1 Quote Link to comment Share on other sites More sharing options...
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