Dimensions not working properly?

[gumbo23]

I am trying to format the image for a specific page size - 6"x9".

 

When I apply this, the document gets stretched up, obviously not in proportion. 

 

It definitely says it's what I asked for, but take a measuring tape to it confirms that it's stretched.

 

Both canvas and document say 6x9. 

 

Fixes?

[Callum]

Hi Gumbo23,

 

When I create a new document and set the size to 6x9 it is all laid out correctly. Please could you create the stretched document that you have mentioned and then attach it to this thread for me to investigate further?

 

 

C

[gumbo23]

Please let me know if this works.

[Callum]

Hi Gumbo23,

 

The picture you have attached is a .PNG i need the .AFphoto file. Please could you go to File and Save As choose a location that you will remember easily and then attach the resulting file to this post. Any files you send will be deleted once I have looked at them :)

 

C

[gumbo23]

How can we continue this exchange? Apparently I can send no more messages via this forum until tomorrow.

 

And how can I send the image confidentially?

[MEB]

Hi gumbo23,

You can PM Callum, clicking on its nickname "Callum" then pressing "Send me a message" button in the new window.

You can use Dropbox or other similar cloud or file sharing service to provide a link/share to the file.