Jonjo131 Posted February 4, 2021 Share Posted February 4, 2021 Hi All, I have the Affinity Suite of programs on a Win 10 platform. I attempted to download the recent upgrades and all programs seem to load. However, when I try to load the added extras the program refuses to let me register ans after a long delay of watching the spiral the program crashes. I have tried this on all three programs with the same result. Can someone please, before I have a nervous breakdown, explain what i am doing wrong. I am registered as I can access this forum under my user name, but I can't convince the program that I am a registered owner of the programs. Quote Link to comment Share on other sites More sharing options...
Pšenda Posted February 4, 2021 Share Posted February 4, 2021 https://affinity.help/designer/English.lproj/pages/GetStarted/registerAndSync.html Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
walt.farrell Posted February 4, 2021 Share Posted February 4, 2021 3 hours ago, Jonjo131 said: I am registered as I can access this forum under my user name, This forum, and the Affinity Store, are entirely separate. You might have specified a different email address for the Store than you have here, as well as a different password. In fact, if you purchased from the Microsoft Store rather than the Affinity Store, you might not have an account at the Affinity Store at all. If you go to https://affinity.store/account can you sign in there? Note: There have been reports of some users of the Microsoft Store having issues using the registration function, I think. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
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