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It''s not just that the workbook ordered on Nov 30 still hasn't arrived, nor that serif have given no update on the order. It's also that they still haven't replied to an email sent on Monday morning asking for an update on when I can expect delivery.

Is anyone else getting absolutely no response out of them?

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1 hour ago, Doug Chaplin said:

And finally – it appears that DHL just returned it to the warehouse, without leaving any evidence that they ever tried to deliver it. Now got to start waiting all over again.

How did you find this out Doug?  Did AffinityOrders@serif.com get back to you?  I thought Amazon Logistics send the books, not DHL?!?  

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  • 2 weeks later...

However, I'm sorry to report that despite saying they'd send it again, they haven't responded to my request to do so, or acknowledged my subsequent email. So I'm back to being fed up with this and thinking I may have to give up waiting and ask for a refund.

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Hi, same problem here, ordered the three workbooks from Italy the 3rd of december 2020, 2 (Designer and Photo) arrived in 5*6 day,Publisher is still missing in action.
I wrote an e-mail to Affinity Customer care just to have some info about it. I haven't any answer, nor an automatic reply justo to know that my mail has arrived to someone inbox.
However cash was taken in no time... 
So I'm asking here: Someone knows who or what should I ask to have some info? (Seem that speaking with Pope is easier than having that info...)
If someone on Affinity Planet is interested into this topic, order n. BNWHGLT30G

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