Mayster Posted December 29, 2020 Posted December 29, 2020 Hello, the program was already running and it was working fine. If I try to start now, by clicking the desktop icon ,I just get a one second loading curser and nothing happens after. Thats it. It started after the last update of Affintiy. But I don´t know if it`s the reason. The hints of the FAQ I checked as well. My Computer is one year old, everything is updated, Windows and grafic card. I haven´t changed or installed any programs. I have absolutly no idea Thanks for your help Quote
walt.farrell Posted December 30, 2020 Posted December 30, 2020 Welcome to the Serif Affinity forums. If Windows recently updated to 20H2, perhaps: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Mayster Posted December 30, 2020 Author Posted December 30, 2020 Thanks, I was guessing the same issue. Unfortunatly this is not helping too. I changed the Windows colour systems defaults and reinstalled the program and restarted the computer. Without succes. Quote
walt.farrell Posted December 30, 2020 Posted December 30, 2020 The next things to check: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Mayster Posted December 30, 2020 Author Posted December 30, 2020 This I tried already too. I have none of the programs in use or installed. I double cheked The driver for the grafic card is updated. Quote
walt.farrell Posted December 30, 2020 Posted December 30, 2020 Then I think it will come down to examining the crash reports and system event logs. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Mayster Posted December 30, 2020 Author Posted December 30, 2020 Yes, I think as well. I chekced already the folder with the reports, but there is nothing visible. Just the old ones. I have found some problems in the system event logs and will attach them does it work to open? Problems_1031.MTA Problems_1033.MTA Problems_1031.MTA Problems.evtx Quote
Mayster Posted December 30, 2020 Author Posted December 30, 2020 Problems2.evtxI found now in the event logs the first time error and copied all the things whioch happend before in this file. Quote
Staff Gabe Posted January 8, 2021 Staff Posted January 8, 2021 Hi both, Sorry for the delayed reply. We were closed over Christmas/NY. It seems to be a .net framework issue. Try updating to the latest .net and see how it goes. But before that, make sure you download the latest Affinity Photo version. You're currently running 1.8.3, and the latest version is 1.8.5 Quote
Mayster Posted January 9, 2021 Author Posted January 9, 2021 Hello, no problem at all. I checked the .net framework, could not get a newer one. Did also the last windows update today . I have the newest update dowloaded (AP) and installed. Despite of this, it is still the same and not starting. Quote
Staff Gabe Posted January 11, 2021 Staff Posted January 11, 2021 Have you tried uninstalling/reinstalling/repairing .net? Quote
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