FabriceC Posted November 12, 2020 Share Posted November 12, 2020 I just uploaded the latest AF Designer update, hopping that my PDFs will open smoothly and not crash the program anymore. They still don't and that is so very frustrating! How can I open-up those PDF ? What is the trick? Anyone help me with this please, Thank you, Attached is the doc that don't open. BébéPal 2016 preview.pdf Quote Link to comment Share on other sites More sharing options...
AlainP Posted November 12, 2020 Share Posted November 12, 2020 I can open your file without any problem in Designer and Photo. If you provide more specs of your hardware and OS it will be easier to help you. Quote -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" Link to comment Share on other sites More sharing options...
FabriceC Posted November 12, 2020 Author Share Posted November 12, 2020 Bonjour Alain, Merci pour la reponse rapide! I am using a 6 month old iMac with the latest Catalina version. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 12, 2020 Staff Share Posted November 12, 2020 @FabriceC, Sorry to hear you're having trouble! 1 hour ago, FabriceC said: Attached is the doc that don't open Can you please confirm for me, what happens when you try and open this document? Do you see an error message at all? Or does the app simply close? Do you see any of the PDF document before the app crashes? Thanks in advance Quote Link to comment Share on other sites More sharing options...
FabriceC Posted November 12, 2020 Author Share Posted November 12, 2020 Hi Dan, Thank you for following up. After requesting a file to open I got a window asking to confirm the pdf options. See image attached. Then the program quits. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 12, 2020 Staff Share Posted November 12, 2020 No problem at all, thanks for the info I'd like to see if your Mac is writing a crash report when the app closes, can you please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can then Right Click the required Crash Report and select Reveal in Finder. Can you upload the latest 2 crash reports here please? Many thanks! Quote Link to comment Share on other sites More sharing options...
FabriceC Posted November 12, 2020 Author Share Posted November 12, 2020 Here's the reports Affinity Designe_2020-11-12-103449_iMac.crash Affinity Designe_2020-11-12-121549_iMac.crash Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 13, 2020 Staff Share Posted November 13, 2020 Thanks for your reports @FabriceC It appears this crash is happening due to the name of the folder that your Affinity application is currently saved within. I can see from the crash report that the location of your Affinity app is - "/Applications/••Affinity + 2020 apps/Affinity Designer.app/" The bullets in this name seem to cause the crash, removing the app from this folder, or renaming this folder should resolve the issue! However, the app shouldn't be crashing due to this name, so I'll also be logging this as a bug with our developers now. I hope this helps! Quote Link to comment Share on other sites More sharing options...
FabriceC Posted November 13, 2020 Author Share Posted November 13, 2020 Hi Dan, Thank you very much for the advice. The system didn't let me move my AF applications into the main Applications folder (it just placed alliasses instead) so I re-named the suspect folder to "Affinity" only. Then all of my pdf documents created with an old Illustrator version now magically open!!! Thank you thank you thank you, Best, Fabrice Dan C 1 Quote Link to comment Share on other sites More sharing options...
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