jilanne Posted November 10, 2020 Share Posted November 10, 2020 Hi There, I see this is a common problem but my file is crashing when I try to save it. I have attached it here. Thanks so much Jilanne EWP_DAILY_Planner.afpub Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted November 10, 2020 Share Posted November 10, 2020 Hi @jilanne Sorry to hear you are experiencing this issue. Thanks for providing your document, I will take a look at it for you. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted November 10, 2020 Share Posted November 10, 2020 Hi @jilanne Can you give me a little more information about when the issue started? I've managed to reproduce the crash. Can you also tell me where you store the file? Is it on a local drive, an external drive or a storage space like Google Drive or iCloud? Quote Link to comment Share on other sites More sharing options...
carl123 Posted November 11, 2020 Share Posted November 11, 2020 @jilanne There were a few problems preventing the file from saving. Should all be OK now but on the TABS+ SHADOW master page I had to group and Rasterise all the Art Text Layers. You will see this resulting Layer in the Layers panel called RASTERISED TEXT. I did not have time to find out what exactly was wrong with the Art text on that page so Rasterising was the quickest option to get the file back to you as I have other stuff to do today. You can readd the individual Art text layers back to the TABS+ SHADOW master page or leave as it depending on your choice. I don't think anything else is now wrong with the file but best to check every page as there was a lot of corruption. Don't forget to let SPaceBar know the information he has requested as it is preferable to stop this corruption from happening in the first place rather than trying to fix a file afterwards which is not always possible. PS I don't have access to the Linked files or some of the fonts you used in the document but hopefully that should not cause any additional problems when you try to open and save the file fixed.afpub SPaceBar 1 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
jilanne Posted November 11, 2020 Author Share Posted November 11, 2020 @carl123 Thank you so much for doing that. @SPaceBar I have this saved in iCloud in my Affinity Publisher folder. Sorry I didn't get back to you earlier. I'll have a look to see if what @carl123 has done has fixed it. Thanks heaps! Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted November 11, 2020 Share Posted November 11, 2020 Thanks @carl123 we narrowed it down to a pinned object on the TABS + Shadow Master and that is why it appears throughout the document. We are trying to find the steps to reproduce the issue. We can recreate the crash no problem but need to know how to create the issue from scratch. @jilanne Thanks for letting me know about where the document is stored. Do you remember if you had been making changes to the Master or the pinned object around the time when it started to crash on save? Maybe that time or the previous time you had worked on the document? Quote Link to comment Share on other sites More sharing options...
fatfreemedia Posted November 17, 2020 Share Posted November 17, 2020 I can report I'm having this exact issue this morning with what it appears you're describing above. A text box that I have on my Master page with some placeholder copy and a pinned icon is causing the crash. When I remove the pinned icon from the Master page, the document saves w/o crashing. These are documents I was working on recently w/o issue until the updating to the latest build (1.8.6). However, I was having a similar problem many months ago that I could never figure out so perhaps it was a related problem to this pinned object. At that time I just rebuilt the documents out of frustration. SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted November 17, 2020 Share Posted November 17, 2020 Hi @fatfreemedia I'm sorry to see you've been having this issue for a while now. I'm glad you managed to remove the pinned object without the document crashing. This will at least prevent you from having to rebuild your documents in the meantime. Do you know what you were doing when the issue happened this morning? Quote Link to comment Share on other sites More sharing options...
fatfreemedia Posted November 17, 2020 Share Posted November 17, 2020 I simply opened the document to begin making some edits. At first I made a bunch of changes, hit CMD+S and Publisher crashed. I then got as simple as (1) open the document, (2) make one text change on page 1, (3) hit CMD+S, (4) crash. As a sidenote, I absolutely love your products over the same three from Adobe. Sure there are a few features here and there that I've come across that are missing for my needs but things I'm sure you'll add in time. Keep up the good work. SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
carl123 Posted December 2, 2020 Share Posted December 2, 2020 @Shaylagee Attached seems more stable, best I could do as I'm out for the rest of the day You just need to redo the Section Names Support staff may be able to recover it better when they start work later today EDIT: Can't attach the file, error code 200 when trying to attach (multiple attempts) Problem seems to be with Master Page, support staff should be able to recover document for you later (Or delete the master page, add new one, redo master page objects from scratch, do not attempt to copy/paste from existing master page, reassign new master to all pages when done) Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
SPaceBar Posted December 2, 2020 Share Posted December 2, 2020 Goops sorry @carl123 I was expecting your post to follow on when I split the thread. The new post is here: Quote Link to comment Share on other sites More sharing options...
Shaylagee Posted December 2, 2020 Share Posted December 2, 2020 I just also tried to delete the master pages and it crashed immediately. Quote Link to comment Share on other sites More sharing options...
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